10+ Best Customer Training Software for 2024

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• What is customer training software? 
• Top customer training software
• Key features of customer training software 
• FAQs

For any SaaS company to be successful, it is essential to have a high customer adoption rate. It determines customer satisfaction, customer retention, and overall success. However, to achieve these business goals, most companies overlook one crucial factor: customer education. 

That's where customer training software can make all the difference—it's the best way to scale your customer success program and support them in their journey.

On the hunt for the best customer training software for 2024? Here are our top 10 picks for you. 

Build customer training in seconds with Scribe ➜

TL;DR: Best Customer training software 

1. Scribe
2. TalentLMS
3. Skilljar  
4. UserGuiding 
5. Litmos 
6. Whatfix 
7. Docebo 
8. iSpring Learn 
9. Adobe Learning Manager
10. 360Learning 
11. GoSkills' Learning Management System

Wh‎at is customer training software? 

Customer training software is a learning management system (LMS) specifically designed to help businesses train and educate customers on how to use their products or services. It can be used to create and deliver online training courses, track customer progress, and support customers as they learn.

Customer training software can be used for a variety of purposes, such as:

• Onboarding new customers.
• Teaching customers about new features or products.
• Providing training on compliance or safety topics.
• Helping customers troubleshoot problems.
• Offering advanced training for experienced users.   

Customer training tools empower you to increase customer adoption, improve retention, and boost upsells. 

Create AI-powered customer training in seconds with Scribe ➜

To‎p customer training software in 2024

1.‎ Scribe 

‎G2 rating: 4.9 out of 5

Capterra rating: 4.9 out of 5

Scribe pricing:

• Basic plan is 100% free to use.
• Pro plan starts at $23/user/year.

Scribe overview:

Scribe is a free tool that you can use to create high-quality, step-by-step customer training documents—in seconds. Build FAQs or respond to customer queries by creating, templatizing and sharing visual how-to guides. All you need to do is turn on the extension and desktop app, and watch Scribe create visual customer training content.

And here's the best part—you can use Scribe with any customer education software or knowledge base software to seamlessly deliver comprehensive self-help support content.

Scribe user Alyssa Sanchez shares how Gong uses Scribe to drive customer success:

‎Scribe features:

• User-friendly drag-and-drop interface.
• Create and share engaging step-by-step guides with one click.
• Pre-built page templates.
• Add custom edits, annotate screenshots, adjust sections and add text to your training docs.
• Create professional guides branded with your company logo and colors.
• Blur employee or customer data from screenshots.
• With Scribe Pages, you can combine Scribes with images, videos, GIFS and more to create comprehensive customer training documentation.
• Build a variety of customer training documents including new product or feature rollouts, product walkthroughs, customer onboarding, and more.
• Easily access your Scribes in a central, searchable repository for your internal team.
• Share your Scribes with one click or embed them in an existing platform, knowledge management system or wiki to build out a robust customer support program.

Pros: 

• Scribe puts full control in your team’s hands. Any member team members can easily build customer training, quick reference guides and answer questions—fast.
• Tons of useful editing and customization functionalities.
• Compatible with Windows, Mac and any browser.
• Scribe integrates with thousands of tools of tools like Sharepoint, Notion, Confluence and more.

Cons: 

• While Scribe's free plan offers rich capabilities and quick customization, branding is only available for the Pro plan.
• Screenshot annotations and redactions are also only available for Pro subscribers.\

2. Ta‎lentLMS 

‎G2 rating: 4.6 out of 5

Capterra rating: 4.7 out of 5

TalentLMS pricing:

• Free plan available, supporting up to 5 users and 10 courses.
• Paid plan starts at $69 per month, billed annually.

TalentLMS overview: 

TalentLMS is a simple cloud-based learning management system that can streamline customer training. The platform makes creating and managing training programs easier, helping turn customers into loyal users.

TalentLMS features:

• Comes with a broad range of tools and capabilities that make it simpler to quickly create courses and maintain content.   
• Integrates seamlessly with Zendesk, Salesforce, and other tools.
• All-in-one dashboard that allows you to manage users, courses, and day-to-day administrations.
• You can set up web-based online classes or on-demand courses that customers can access anywhere. 
• The tool also allows you to go live and conduct educational webinars.

Pros:

• Affordable.
• Easy to use.
• Wide range of features.

Cons:

• Limited support for custom branding.

2. Sk‎illjar  

‎G2 rating: 4.6 out of 5

Capterra rating: 4.6 out of 5

Skilljar pricing:

• Custom pricing.  

Skilljar overview: 

Skilljar is an enterprise customer training software with all the features and tools to educate, engage, and retain your customers. It supports native quizzing and live training that helps create an insightful training plan for the customers.

Skilljar features:

• Create audience-specific learning paths, evaluate the content, track learner progress, and get enterprise-grade support.
• Suite of analytics and integrations.
• Customer enablement tools to drive greater engagement and learning.
• Supports multiple learning paths depending on user skillset, role, use cases, etc.
• Ready-to-use templates.
• Mobile responsiveness allows customers to learn on the go.
• Customization capabilities with JavaScript, HTML, and CSS.   

Pros:

• Powerful course creation tools.
• Robust analytics.
• Good integrations with other third-party applications.

Cons: 

• Expensive.

3. Us‎erGuiding  

‎G2 rating: 4.7 out of 5

Capterra rating: 4.7 out of 5

UserGuiding pricing:

• 14-day free trial available.
• Basic plan starts at $69 per month, billed annually.   

UserGuiding overview: 

UserGuiding is a robust, self-serve user onboarding tool that supports product walkthroughs, customer checklists, etc. You can use the platform to create self-guided and automated training courses and interactive guides.

UserGuiding features:

• Create customer onboarding checklists, interactive product walkthroughs, and resource centers.
• Resource Center feature allows teams to provide in-product learning content as part of ongoing training.
• UserGuiding enables the development of hotspots, tooltips, custom user segments, and NPS surveys.
• The basic plan includes user identification, integrations, NPS, chat support, and email support.

Pros:

• Easy to use.
• No coding required.
• Good customer support.

Cons:

• Limited features for creating interactive content.

👀 ‎Looking for a UserGuiding alternative? Check out our list of the best software

4. Li‎tmos  

‎G2 rating: 4.2 out of 5

Capterra rating: 4.2 out of 5

Litmos pricing:

• 14-day free trial period available.
• Custom pricing.   

Litmos overview: 

Litmos is one of the best customer training software in the market today. With this platform, your customers can access the learning content from anywhere, anytime, and on any device.

• Curate training content using various formats such as audio files, videos, reference documents, PowerPoints, and SCORM files.
• Tracking features to monitor customer preferences and gather feedback on training effectiveness.
• Tracking and analytics to identify areas of improvement.
• Self-registration and eCommerce features available for customers to learn about products and solutions.
• Online course builder with features for higher customer engagement.
• Features include multiple learning paths, video assessments, reporting & tracking, multi-lingual support, gamification, and AICC and SCORM player.
• Option to incorporate instructor-led training modules.

Pros:

• Wide range of features.
• Can be easily integrated with other software.
• Good customer support.

Cons:

• Expensive.

5. Wh‎atfix

‎G2 rating: 4.6 out of 5

Capterra rating: 4.6 out of 5

Whatfix pricing:

• Custom pricing.

Whatfix overview: 

Whatfix is a Digital Adoption Platform (DAP) that facilitates the creation of step-by-step customer training programs and process automation.

• The software allows highlighting key product features in training.
• Requires simple coding or a browser extension for deployment and integration.
• Provides various display options for presenting guides to customers.
• Improve customer engagement through multiple touchpoints like task lists, self-help widgets, guided popups, and tips.
• Unique feature of targeting guides specifically to different customer segments.
• Track customers based on activities or number of views.

Pros:

• Easy to create and deliver contextual help.
• Good customer support.

Cons:

• Limited features for creating interactive content.

6. Do‎cebo

‎G2 rating: 4.4 out of 5

Capterra rating: 4.2 out of 5

Docebo pricing:

• Custom pricing. 

Docebo overview:

Docebo is a robust eLearning platform that you can use to create highly engaging customer training.

Docebo features:

• Ready-to-use and scalable software for unique training needs.
• A broad suite of tools and capabilities.
• Seamless update and delivery of online training courses.
• Personalized eLearning content.
• Interactive training materials, gamification, and webinars.
• Custom branding.

Pros:

• Powerful course creation tools.
• Good analytics.
• Can be easily integrated with other software.

Cons:

• Expensive.

7. ‎iS‎pring Learn

‎G2 rating: 4.7 out of 5

Capterra rating: 4.6 out of 5

iSpring Learn pricing:

• 14-day free trial period available.
• Premium plan starts at $970 per author per year.   

iSpring Learn overview:

iSpring Learn is one of the best tools for product training designed for customers. Using this platform, you can create, onboard, upskill, automate, measure, and scale your customer success.

iSpring Learn features:

• Learning Management System (LMS) allows for curation and delivery of learning content.
• Automates complex administrative tasks from a single platform.
• No coding skills required.
• Ready-made images and templates.
• Detailed reports to track training program progress.

Pros:

• Affordable.
• Easy to use.
• Good for creating interactive content.
• 14-day training period includes features like video lectures, quizzes & assessments, engaging interactions, text-to-speech, SCORM/HTML5 courses, and content library.

Cons:

• Limited features for creating learning paths and tracking progress.

8. Ad‎obe Learning Manager

‎G2 rating: 3.9 out of 5

Capterra rating: 4.2 out of 5

Adobe Learning Manager pricing:

• Custom pricing.
• Free 30-day trial available. 

Adobe Learning Manager overview:

Adobe Learning Manager is a customer training software that allows you to create personalized learning experiences.

Adobe Learning Manager features:

• Seamless integration with your website or app.
• On-brand eLearning experiences.
• Powerful course creation tools.
• Learning Manager self-service portal for quick and easy access.
• Personalized dashboard, guided journeys, and AI-driven content recommendations.
• Social learning and gamification features.

Pros:

• Broad range of capabilities and features.
• Robust analytics.
• Can be easily integrated with other software.

Cons:

• Expensive.
• Can be complex to use.

9. ‎36‎0Learning

‎G2 rating: 4.6 out of 5

Capterra rating: 4.6 out of 5

360Learning pricing:

• Free 30-day trial available.
• Paid plans start from $8 per registered user per month.  

360Learning overview:

360Learning is another powerful customer training software that enables you to develop custom learning content in minutes.

360Learning features:

• Customizable academies.
• Use custom cover images and training descriptions to attract more customers and improve views.
• Effective content management allows for course sharing and upgrades to meet customer needs
• Users can self-register through a link, or you can import users using CSV import.

Pros:

• Affordable
• Easy to use.
• Good for creating interactive content.

Cons:

• Limited features for creating learning paths and tracking progress.

11. GoSkills' Learning Management System

‎Discover a seamless learning experience at GoSkills' Learning Management System (LMS). With a user-friendly interface and comprehensive course offerings, GoSkills empowers learners to achieve their full potential. Whether honing professional skills or delving into personal development, our platform caters to diverse learning needs. Elevate your knowledge with interactive lessons, expert instructors, and progress-tracking tools. Join GoSkills today and embark on a journey of continuous growth and success.

Pros:

1. Diverse Courses, Intuitive Interface
2. Comprehensive Tracking Tools

Cons:

1. Limited Advanced Topics
2. Internet Dependency

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Ke‎y features of customer training software 

If you are looking for the best customer training software, here are some top features you should consider: 

• User-friendly interface that is optimized for customer training.  
• Trackable customer training and reporting. 
• Single-sign and self-registration with dedicated customer portals. 
• Built-in capabilities to gather feedback. 
• Seamless integration. 
• Training automation. 
• Round-the-clock live support. 

FA‎Qs

What is a customer training program?

A customer training program is a structured approach to proactively educating customers on using a product or service.

• It includes instructional materials such as online courses, videos, documentation, and interactive exercises.
• Customer training programs enhance customer knowledge and skills to maximize the value they derive from the product or service.
• A well-designed training program demonstrates a commitment to customer success and differentiates a company from its competitors.

How do you create a customer service training program?

Creating a customer service training program involves several steps to ensure its success. Follow these best practices:

1. Identify specific needs and goals for the program by analyzing your current customer service practices.
2. Develop content for your training program, including topics like effective communication, problem-solving, and handling difficult customers.
3. Ensure your content is relevant, engaging, and interactive to keep participants interested and motivated.
4. Structure your program for easy delivery and evaluation by creating a schedule, selecting appropriate training methods and implementing assessments.
5. Continuously evaluate and update your training program to ensure relevance and effectiveness over time.

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Why do you need customer training software? 

Software is crucial for efficient customer training, allowing businesses to scale customer success. The benefits of using customer training software include:

• Improve and track customer engagement. 
• Improve the user experience.
• Boost customer satisfaction and retention rates.
• Enhance customer experience. 
• Reduce customer churn. 
• Reduce customer service calls.
• Increase customer spend. 
• Creates another channel to market your products and services.

Co‎nclusion

As you can see, many different customer training software options are available to help streamline the process of creating high-quality eLearning courses. While some are better suited for specific tasks than others, all of them can help make the process more efficient and help to produce better results. If you want to automate your customer training creation, look no further. Sign up for Scribe today and start creating engaging and effective customer training courses—fast.