Introduction
For any SaaS company to be successful, it is essential to have a high customer adoption rate. It determines customer satisfaction, customer retention, and overall success. However, to achieve these business goals, most companies overlook one crucial factor – customer education.
It is where customer training software can make all the difference. It is the best way to scale your customer success and support them in their journey. Only through effective customer education can you offer a customer journey that ensures improved value because only an educated customer is the best customer.
On the hunt for the best customer training software for 2023? Here are our top 10 picks for you.
Top Customer Training Software of 2023
- TalentLMS
- Skilljar
- UserGuiding
- Litmos
- Whatfix
- Docebo
- iSpring Learn
- Adobe Learning Manager
- 360Learning
- Bonus customer training software: Scribe
What is customer training software?
Customer training software is a robust platform that facilitates customer education and onboarding, especially for complex products and solutions. A learning management system (LMS) is crucial to educating and engaging your customers throughout their lives. It helps add more value and scale customer success. It provides the right tools and resources to create insightful training programs. It helps ensure your customers get the most from your products or solutions.
For customer training, it is essential to improve user experience and engagement. Customer training tools have several intuitive features and capabilities. It enables you to manage your knowledge content and engage your customers. Create visually-appealing customer training programs fast and efficiently. The software will empower you to drive increased customer adoption, improve retention, and boost upsells.
Key features of customer training software
If you are looking for the best customer training software, here are some top features you should consider:
- User-friendly interface that is optimized for customer training
- Customer training tracking and reporting
- Single-sign and self-registration with dedicated customer portals
- Built-in capabilities to gather feedback
- Seamless integration
- Training Automation
- Round-the-clock live support
Why do you need customer training software?
Efficient customer training is something you should focus on. It is crucial to boost customer engagement and loyalty. Also, it is an effective way to retain existing customers. After all, it can be expensive to acquire new customers. Customer education would mean excellent adoption rates, reduced service calls, and a platform to market your products.
Cutting-edge tools can aid in insightful customer training, allowing businesses to scale customer success. Discussed here are the benefits of using customer training software:
- Improve and track customer engagement
- Boost customer satisfaction and retention
- Enhance customer experience
- Reduce customer churn out
- Increase customer spend
Top 10 customer training software in 2023
#1: TalentLMS
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G2 rating: 4.6
Capterra rating: 4.7
TalentLMS pricing: Free plan available, supporting up to 5 users and ten courses; paid plan starts at $69 per month, billed annually
TalentLMS overview:
TalentLMS is a simple, innovative, intuitive learning management system that can streamline customer training. The platform makes creating and managing training programs easier, helping turn customers into loyal users. It comes with a broad range of tools and capabilities. These make it simpler to quickly create courses and maintain content even if the product changes.
The software integrates seamlessly with Zendesk, Salesforce, and other tools to provide uninterrupted and on-time customer training. It has an all-in-one dashboard that allows you to manage users, courses, and day-to-day administrations. You can also set up web-based online classes or on-demand courses that customers can access anywhere.
The tool also allows you to go live and conduct educational webinars. So, you can use this platform to engage with your customers face-to-face and address their challenges.
#2: Skilljar
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G2 rating: 4.6
Capterra rating: 4.6
Skilljar pricing: Custom pricing
Skilljar overview:
Skilljar is an enterprise customer training software with all the features and tools to educate, engage, and retain your customers. It supports native quizzing and live training that helps create an insightful training plan for the customers. You can create audience-specific learning paths, evaluate the content, track learner progress, and get enterprise-grade support. They have a suite of analytics and integrations that allow using actionable data to improve learning paths.
You can connect to top-notch customer enablement tools to drive greater engagement and learning. The platform supports multiple learning paths depending on user skillset, role, use cases, etc. A wide selection of ready-to-use templates helps create winning training portals right away.
Mobile responsiveness allows customers to learn on the go. Customization capabilities with JavaScript, HTML, and CSS are also available.
#3: UserGuiding
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G2 rating: 4.7
Capterra rating: 4.7
UserGuiding pricing: 14-day Free trial period available; after that, the basic plan starts at $69 per month, billed annually
UserGuiding overview:
UserGuiding is a robust, self-serve user onboarding tool that supports product walkthroughs, customer checklists, etc.
You can use the platform to create self-guided and automated training courses and interactive guides. The best thing about the device is it does not require any coding. Therefore, you can deliver the right product experience to the user at the correct phase of their lifecycle.
UserGuiding comes with a unique feature, Resource Center. It allows teams to provide their in-product learning content as a part of the ongoing training. Using this platform, you can create customer onboarding checklists, interactive product walkthroughs, and resource centers. You can also develop hotspots, tooltips, custom user segments, and NPS surveys.
The basic plan allows you to add up to 2,500 active monthly users. It is an ideal plan for SMBs and startups. You also get access to user identification, integrations, and NPS. Chat and email support are also available with this plan. You can choose to sign up for a 14-day free trial period.
#4: Litmos
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G2 rating: 4.2
Capterra rating: 4.2
Litmos pricing: 14-day Free trial period available; custom pricing
Litmos overview:
Litmos is one of the best customer training software in the market today. With this platform, your customers can access the learning content from anywhere, anytime, and on any device. Curate eye-catching and insightful training content using audio files, videos, reference documents, PowerPoints, and SCORM files.
It comes with powerful tracking features. It allows you to monitor which courses the customers love. The platform also enables you to gather customer feedback on the effectiveness of training. Tracking and analytics help identify the areas of improvement. Self-registration and eCommerce features are also available. These allow customers to learn in-depth about your products and solutions.
Online course builder allows you to create highly engaging and insightful learning content. Several features aid in higher customer engagement levels.
These include multiple learning paths, video assessments, reporting & tracking, multi-lingual support, gamification, and AICC and SCORM player. You can also incorporate instructor-led training modules.
#5: Whatfix
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G2 rating: 4.6
Capterra rating: 4.6
Whatfix pricing: Custom pricing
Whatfix overview:
Whatfix is a Digital Adoption Platform (DAP) that facilitates the creation of step-by-step customer training programs and process automation. It uses customized nudges and an intuitive platform to support and engage the customers meaningfully. The software allows you to highlight key product features in training. It helps drive better engagement and user adoption. Easily create and customize Whatfix guides to deliver in-depth and engaging customer training.
It requires simple coding or a browser extension to deploy and integrate the tool into your system. The software provides various display options. It helps determine how you want to display the guides to your customers. It aids in improved customer engagement via multiple touchpoints. These include a tasklist, a self-help widget, guided popups, and clever tips.
A unique feature of Whatfix is it allows you to target the guides specifically to different customer segments. You can also track customers based on their activities or the number of views.
#6: Docebo
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G2 rating: 4.4
Capterra rating: 4.2
Docebo pricing: Custom pricing
Docebo overview:
Docebo is a robust eLearning platform that you can use to create highly engaging customer training. It is ready to use and scalable to meet your unique training needs. The software comes with a broad suite of tools and capabilities. It enables you to create high-quality training programs in an instant. Seamlessly update and deliver online training courses right when they are needed.
Personalized eLearning content can deliver improved customer experience and ensure customer success. The platform allows you to incorporate interactive training materials, gamification, and webinars into the learning content. It can help drive improved customer engagement. You can also personalize the look and feel of the training platform using custom branding.
#7: iSpring Learn
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G2 rating: 4.7
Capterra rating: 4.6
iSpring Learn to price: 14-day free trial period available; premium plan starts at $970 per author per year
iSpring Learn overview:
iSpring Learn is one of the best tools for product training designed for customers. Using this platform, you can create, onboard, upskill, automate, measure, and scale your customer success. The Learning Management System allows you to curate and deliver high-quality learning content, effectively onboard, and measure success. You can also automate complex administrative tasks from a single platform.
With zero coding skills, you can develop engaging training courses, long reads, assessments, and video lessons. These can be highly effective in educating your customers and increasing adoption rates. Get started quickly by choosing between 89,000+ ready-made images and templates. Detailed reports can help you understand how the training program is progressing.
The 14-day training period allows you to use all the features. These include video lectures, quizzes & assessments. Engaging interactions, text-to-speech, SCORM/HTML5 courses, content library, etc.
#8: Adobe Learning Manager
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G2 rating: 3.9
Capterra rating: 4.2
Adobe Learning Manager pricing: Custom pricing; free 30-day trial available
Adobe Learning Manager overview:
Adobe Learning Manager is a customer training software that allows you to create personalized customer learning. It integrates seamlessly with your website or app, allowing you to develop on-brand eLearning experiences. The platform comes with a broad range of capabilities that will enable you to boost customer engagement and retention.
You can use the Learning Manager self-service portal to provide customers quick and easy access to your learning content. It also aids in faster and better query resolution, minimizing onboarding time and support costs. It makes the learning experience more engaging through a personalized dashboard, guided journeys, and AI-driven content recommendations. You can also integrate social learning and gamification features.
#9: 360Learning
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G2 rating: 4.6
Capterra rating: 4.6
360Learning pricing: Free 30-day trial available; plans start from $8 per registered user per month
360Learning overview:
360Learning is another powerful customer training software that enables you to develop custom learning content in minutes. It offers endlessly customizable academies. You can use custom cover images and training descriptions to attract more customers and improve the number of views. You can get these custom branded and quickly onboard your customers.
Effective content management allows you to share and upgrade the course to meet your customers' needs best. It also allows users to self-register through a link. You can also import the users one by one using CSV import. You can add up to 100 users per month during the free trial period.
#10: Bonus Customer Training Software: Scribe
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G2 rating: 4.9
Capterra rating: 4.9
Scribe pricing: Basic plan is 100% free to use. Pro plan starts at $23/user/year
Scribe overview:
Scribe is a free tool that you can use to create high-quality, step-by-step customer training documents — in seconds.
Bulk up your FAQs or respond to customer queries by creating, templatizing and sharing visual how-to guides. All you need to do is turn on the extension and desktop app, and watch Scribe create visual documentation.
Here's how it works.
Plus, with Scribe Pages, you can combine Scribes with images, media and more to create process documentation or template to build an external knowledge base or share directly.
It's an excellent free resource for customer training and onboarding. You can also use Scribe for new product or feature rollouts, product walkthroughs, etc. Critical features like auto-documentation and quick sharing further aid in creating and delivering insightful training courses.
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Conclusion
So, here are the top 10 customer training software that can streamline the process of creating high-quality eLearning courses fast and efficiently. Most of these tools come with a free trial period. It means you do not need to spend a dime to use the software during the free trial period. Pick one that best meets your training needs and get started with building captivating and engaging educational content.
As you can see, many different customer training software options are available to help streamline the process of creating high-quality eLearning courses. While some are better suited for specific tasks than others, all of them can help make the process more efficient and help to produce better results. Ultimately, the best software for you will depend on your specific needs and preferences. However, by considering the factors we've discussed here, You ought to be able to focus your options and find the customer training software that's right for you.
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