How to Build a Docebo Knowledge Base: A Step-by-Step Guide

Christina Ballinger
September 16, 2023
min read
November 2, 2023
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Learn how to build a Docebo knowledge base with this step-by-step guide. Improve productivity, reduce costs and increase customer satisfaction.
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Are you looking to create a comprehensive knowledge base for your organization using Docebo? This playbook walk you through the process of building a Docebo knowledge base from scratch.

Playbook: Build a Docebo knowledge base

  • Docebo is a cloud-based learning management system (LMS) used for employee training.
  • Building a Docebo knowledge base can improve productivity, reduce costs, and increase customer satisfaction.
  • Scribe is a knowledge-sharing software that simplifies the process of creating step-by-step knowledge base articles.
  • Follow the step-by-step guide to set up and customize your Docebo knowledge base.
  • Best practices include using clear titles, organizing content, including visuals, and regularly updating and maintaining the knowledge base.

Wh‎at is Docebo used for?

Docebo is a cloud-based learning management system (LMS) that helps organizations deliver, track, and manage employee training. It is a SaaS (software as a service) solution that can be accessed from anywhere with an internet connection. Docebo offers a wide range of features, including:

  • Content management: Docebo allows you to create, manage, and deliver a variety of learning content, including courses, videos, quizzes, and assessments.
  • Learning analytics: Docebo provides detailed analytics on learner progress, so you can track their engagement and identify areas where they need additional help.
  • Social learning: Docebo facilitates social learning by allowing learners to connect with each other and share resources.
  • Gamification: Docebo uses gamification techniques to make learning more engaging and motivating.
  • Mobile learning: Docebo's mobile app allows learners to access their training on the go.
  • Multilingual capabilities: Docebo supports over 40 languages, ensuring that learning programs can be localized and accessible to a global audience.

Be‎nefits of building a Docebo knowledge base

Docebo can be used as a knowledge base to store and organize information like:

  • FAQs.
  • Procedures.
  • Policies.
  • Technical documentation.
  • Product manuals.
  • Customer training.
  • Partner training.
  • Member training.
  • Sales enablement.
  • Employee onboarding.
  • Employee development and retention.
  • Compliance training.


By using Docebo as a knowledge base, you can:

  • Improve employee productivity: Employees can quickly find the information they need to do their jobs, without having to waste time searching for it.
  • Reduce costs: You can save money on training and support costs by centralizing your knowledge base.
  • Improve customer satisfaction: Customers can find the information they need to resolve their own issues, without having to contact customer support.
  • Increase compliance: By storing your policies and procedures in a knowledge base, you can ensure that everyone in your organization is aware of them.
  • Improve decision-making: By having access to a centralized repository of information, you can make better decisions about your business.

Ho‎w to build a Docebo knowledge base

Follow these steps to create a knowledge base in Docebo:

Step 1: Set up your Docebo account and download Scribe

First, sign up for a Docebo account if you haven't already. Once you have your account, log in and navigate to the administration panel.

Download Scribe so you can create visual process guides to embed in your knowledge base articles.

Step 2: Plan and organize your knowledge base

Before diving into the technical aspects, it is crucial to plan and organize your knowledge base effectively. This will make it easier for users to navigate and find the information they need.

  • Identify key topics and categories for the knowledge base.
  • Consider the needs of the audience and the type of information they search for.
  • Create a hierarchy of categories and subcategories.

Step 3: Create a new knowledge base

In the administration panel, click on the "Knowledge Base" tab. Then, select "Create New Knowledge Base" to begin setting up your knowledge base.

Step 4: Define categories and subcategories

Organize your knowledge base by creating categories and subcategories. Use the list of categories and subcategories you created in Step 1 to create relevant categories to for your articles.

Step 5: Add articles

Now it's time to populate your knowledge base with articles. Click on the category where you want to add an article, then select "Add Article."

Make your articles visually appealing and easy to read by formatting them. Use headings, bullet points, and numbered lists to break down information. Add images or videos to enhance understanding.

Step 6: Embed guides in your articles

Instead of manually documenting each process, build and embed visual step-by-step guides in your knowledge base.

Use Scribe to capture your screen, and auto-generate visual articles with text and annotated screenshots.

To start, sign up and install the Scribe Chrome extension and click on the icon in your web browser toolbar.

1. Navigate to the process or workflow you want to document.

2. Click the "Record" button and walk through the process. Scribe automatically captures screenshots and text as you work.

3. Click the "Stop Recording" button and Scribe will generate a detailed, step-by-step guide in seconds.

4. Review your document for accuracy. You can edit or add more information in your knowledge base, and personalize it by including tips or updating steps. 

5. Ask the AI to add titles, descriptions, additional context, alerts, helpful tips, and more to customize your knowledge base article. You can also use Scribe's Pages feature to combine Scribes with video, images and more for a comprehensive document.

6. When your guide is finished, click "Share" and then click the "Copy Link" button.

7. Toggle the Sharing Settings on the top left dropdown to "Sharable with link".

8. Navigate to Docebo. In order to add an iframe to the training material, first insert the URL you are planning to include in the list of URLs allowed within your platform:

  • Access the Admin Menu
  • Press the Advanced Settings item from the Settings Section.
  • In the Advanced Settings menu, select the E-Learning tab.
  • In the Iframe Allow List section, type the URL into the corresponding text box, then press Add.

9. Once you've added the URL to your allow list, you can insert the iframe into your HTML training material. Once you're on the upload page for the training material, add a title and insert text into the description text box, as necessary.

10. In the description box on the upload page for the training material, choose the Source code icon.

11. Insert the URL between the following tags

<iframe src=""></iframe>

and replace "" with the URL you want to insert in the iframe.

12. Your Scribe will be embedded as an iframe into your training material!

Step 7: Customize the look and feel

Personalize your knowledge base to align with your brand by customizing your colors, fonts and logo. If you're a Scribe Pro user, you can also customize your Scribes with your logo and branding to create a more cohesive look.

Enable comments and ratings, encouraging users to provide feedback and improve the quality of your content.

Step 7: Enable search functionality

Enable the search functionality to help users easily find the information they need. Docebo's search feature allows users to search for keywords or phrases within your knowledge base, making it convenient and efficient.

Step 8: Implement user feedback

Encourage users to provide feedback on your knowledge base. This will help you identify areas for improvement and ensure your content remains relevant and helpful. Consider adding a feedback form or a rating system for articles.

Step 9: Test and review

Before launching your knowledge base, thoroughly test it to ensure everything is functioning as expected. Review all articles for accuracy and clarity. Make any necessary adjustments or corrections.

Step 10: Launch and promote

Congratulations! Your Docebo knowledge base is ready to be launched. Promote it to your organization by sending out an announcement email or posting it on your company's intranet. Encourage employees to explore and use your knowledge base regularly.

Wh‎y use Scribe with Docebo?

Scribe is a knowledge-sharing software that makes documenting and sharing your processes simpler than ever.

By letting Scribe follow you as you work, you can quickly create step-by-step knowledge base articles with text and annotated screenshots that can be easily edited and customized to your needs.

With Scribe's Pages feature, you can combine Scribes with video, images and more, making it simpler than ever to develop knowledge base resources.

  • Easy-to-create in-app content—like onboarding guides, tutorials, knowledge centers, guided walkthroughs, process documentation, etc. 
  • Authoring and content formatting.
  • Easy embed in Docebo (and any wiki or knowledge base).
  • Content control.
  • Document editor access.
  • Universal search feature to search for content throughout the entire platform and other third-party apps integrated with it.
  • Automate documentation.
  • Easy collaboration with other users.

"Scribe auto-generates all key steps and supporting visuals. Teammates love receiving these—it helps them adopt new streamlined processes, work more efficiently, and clearly understand directions right away!" — Chris O., Senior Manager, Market Development

Create and embed Docebo knowledge base articles for free ➜

Be‎st practices for creating a user-friendly Docebo knowledge base

Creating visually appealing and user-friendly knowledge base articles is essential for providing a seamless learning experience for your users.

1. Use clear and concise titles

Start each article with a clear and descriptive title that accurately reflects the content. This helps users quickly identify if the article is relevant to their needs.

2. Organize content with headings

Break down your article into sections using headings. This helps users navigate through the content easily and find the information they need without having to read the entire article.

3. Use bulleted or numbered lists

When presenting a series of steps or a list of items, use bulleted or numbered lists. This makes the information more scannable and easier to follow.

4. Include visuals

Visuals such as images, screenshots, and videos can greatly enhance the understanding of your content. Use visuals to illustrate concepts, provide examples or demonstrate processes.

5. Keep paragraphs short

Long paragraphs can be overwhelming and difficult to read. Keep your paragraphs concise and break them up into smaller chunks to improve readability.

6. Use consistent formatting

Maintain a consistent formatting style throughout your articles. Use the same font, font size and color scheme to create a cohesive look and feel.

7. Highlight key points

Use formatting options such as bold, italics, or underline to highlight important information or key points. This helps users quickly identify the most relevant information.

8. Provide clear instructions

When providing instructions or steps, be clear and specific. Use action verbs and provide detailed explanations to ensure users can easily follow along.

9. Include relevant links

If there are related articles or external resources that can provide additional information, include hyperlinks within your content. This allows users to explore further if needed.

10. Optimize for mobile

Ensure that your knowledge base articles are mobile-friendly. Many users access information on their mobile devices, so it's important to optimize the layout and design for smaller screens.

11. Regularly update and maintain

Knowledge base articles should be regularly reviewed, updated and maintained. Remove outdated information, add new content, and address any user feedback or questions to keep your knowledge base relevant and valuable.

Docebo knowledge base FA‎Qs

How much does Docebo cost per month?

Docebo offers a range of pricing plans to cater to different user needs.

  • Free plan: up to 10 users, 5 courses per month.
  • Starter plan: $69 per month billed annually, suitable for 6-40 users.
  • Basic plan: $149 per month billed annually, best for 20-100 users.
  • Plus plan: $279 per month billed annually, suitable for 50-500 users.
  • Premium plan: $459 per month billed annually, best for 400-1000 users.

Is Docebo a LMS or LXP?

While Docebo can be considered a hybrid between a Learning Management System (LMS) and a Learning Experience Platform (LXP), its core functionality and focus is on being an LMS.

Docebo vs. Docebo Learn: what's the difference?

Docebo and Docebo Learn are both learning management systems (LMS) developed by Docebo. However, there are some key differences between the two platforms.

Docebo is a more comprehensive platform offering a wider range of features and functionality.

  • Docebo is designed for organizations of all sizes.
  • It can be used to deliver various training programs, including instructor-led training, e-learning, and blended learning.
  • Docebo offers advanced features like learning analytics, social learning, and gamification.

Docebo Learn is specifically designed for employee training.

  • Docebo Learn offers a smaller subset of the features available in Docebo.
  • Features like advanced content authoring, learning paths, translations, and some integrations are not included.
  • Docebo Learn is more affordable than Docebo, making it a good option for small businesses and organizations with limited budgets.

Does Docebo have a knowledge base?

Yes, the Docebo Knowledge Base provides users with access to a wide range of information and resources related to the Docebo learning management system (LMS). It includes articles, tutorials, guides and frequently asked questions (FAQs) to help users navigate and make the most of the platform.


By following this step-by-step guide, you can build a comprehensive Docebo knowledge base that empowers your team with the information they need at their fingertips.

With Scribe, you can reduce the time you spend documenting processes and sharing how-to knowledge by 93 percent. 

Sign up for Scribe and start building your knowledge base today!

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