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Logging Into NetVendor Maintenance for the first time with a One-Time Password

Logging into NetVendor Maintenance using Single Sign On

Logging Into NetVendor Maintenance for the first time Single-Sign-On (SSO) via CyberArk or with a One-Time Password (OTP)

Technician Service Request Walkthrough on Mobile

Completing a Make Ready Task and Marking it as Complete (Mobile View)

Service Request Creation by a Service Professional and Resident Information Verification

Creating a New Service Request on Desktop

Completing the Review Step for a Completed Service Request

Bulk Service Request Actions

Searching for  Archived Service Requests

Accessing and Reviewing Completed Requests

Launching an inspection from the mobile inspections app.

Launching Inspections in NetVendor Maintenance through TODOS and the Make-Ready Platform (Mobile View)

Viewing Inspections Submissions (Mobile)

Resolving Findings Created through an Inspection Submission. (Mobile View)

Finding Missing Photos from an Inspection

Viewing Inspection Submission (Desktop)

Three states of a submitted inspection and how to close an inspection

Resolving Findings Created through an Inspection Submission. (Desktop View)

Launching Inspections in NetVendor Maintenance through TODOS and the Make-Ready Platform (Desktop View)

Launching and Completing Related Items (Inspections) in a Make Ready Task (Desktop View)

Building Inspection Projects

Completing a Make Ready task on a mobile device.

NetVendor Maintenance - The Make Ready Process

Using the Drag and Drop Calendar in NetVendor Maintenance

Adding a New User

Adding an Existing User to a Property in NetVendor Maintenance

Enabling PM+ Permissions for an Existing User in NetVendor Maintenance

Changing a Technician's Password in NetVendor Maintenance

Removing a User from a Property in NetVendor Maintenance

Export Resident Report

Filtering Feedback results for a specific person.

Reviewing historical  Property & Technician Data in NVM Insights and how to download as Excel file

Getting Your Account Registered for Insights Reporting

Finding Service Request data using Insights in NetVendor Maintenance.

This guide provides step-by-step instructions on how to find missing photos from an inspection. It explains how to navigate to the inspections app, check for photos that have not finished uploading, and view or upload those photos. Following these steps will help ensure that all photos from the inspection are accounted for.

This guide provides step-by-step instructions on how to filter feedback results for a specific person using the NetVendor Maintenance site. By following these steps, users can easily access and view feedback specifically assigned to an individual, allowing for more efficient analysis and evaluation of their performance.

This guide provides step-by-step instructions on how to change a Technician's (Service Professional's) password in ServusConnect. This procedure is ONLY APPLICABLE to users in the "Service Professional" role and must be completed by a user in the Property Mangers role. By following these steps, Managers can easily navigate to the password change option and update the technician's password.

This guide provides step-by-step instructions on how to review historical property and technician data from Insights reporting and download the data as an Excel file. By following these steps, users can easily access and analyze important data for their regional operations, making it a valuable resource for decision-making and analysis.

This guide provides step-by-step instructions on how to complete a make ready task and mark it as complete. By following these instructions, users can easily navigate through the app and complete the necessary actions to mark a task as complete, streamlining their workflow and ensuring efficient task management.

This guide provides a comprehensive overview of using the Drag and Drop Calendar feature in NetVendor Maintenance, making it easier to manage your scheduling tasks effectively.  The intuitive drag-and-drop functionality simplifies the process of scheduling and rescheduling tasks, allowing for a more flexible and efficient workflow.

This step-by-step guide provides instructions on how to complete the review step for completed service requests in NetVendor Maintenance.  This will Archive the request.

This guide provides a step-by-step approach to efficiently access and analyze Service Request data within the NetVendor Maintenance system. By following the instructions, users can easily navigate through both regional and property-specific insights, enabling them to tailor their data view to meet specific operational needs.

This guide provides a straightforward method for accessing inspections through the NetVendor Maintenance App using the Inspection TODOS and the Make-Ready platform, specifically tailored for mobile users. It outlines the step-by-step process, ensuring that you can efficiently navigate from the dashboard to the inspection interface.

This guide is essential for users looking to efficiently manage multiple service requests through bulk actions on the NetVendor Maintenance  platform. It simplifies the process by providing clear steps on how to select and apply actions to multiple units simultaneously, saving time and reducing manual effort.

This guide provides a straightforward walkthrough for launching inspections using the ServusInspections mobile app.  By following these easy steps, you can quickly start inspections from your drafts, ensuring that you select the correct property and location.

This guide provides step-by-step instructions on how to search for archived requests on the NetVendor Maintenance website. By following these steps, users can easily filter and find specific requests.

This guide offers a straightforward method for users to register for insights reporting, ensuring they receive timely updates on property operations.

This guide provides a step-by-step walkthrough on how to accept & complete a service request in the NetVendor Maintenance Mobile App. It is useful for anyone who regularly uses the mobile app to digitally document repairs.

This guide walks users through each step, ensuring they can easily navigate to view findings, resolve issues, and download reports for distribution or printing.

This guide provides step-by-step instructions on how to navigate and use the NetVendor Maintenance system for the make-ready process. It covers tasks such as scheduling, assigning service professionals, adding notes, conducting inspections, and marking tasks as complete. Viewing this guide will help users effectively manage and track make ready tasks for their properties.

This guide provides essential instructions for efficiently managing related inspections within a Make Ready Project, ensuring that tasks are completed in a timely manner. By outlining multiple methods for launching and submitting inspections, it helps streamline the workflow, allowing users to easily navigate through the process whether they are using the Make Ready Whiteboard, Schedule Calendar, or Inspections TODO tab.

This guide provides a streamlined approach to launching inspections in the NetVendor Maintenance platform, making it easier for users to navigate their tasks efficiently. By following the steps outlined, users can quickly access the inspection process through both the Inspections TODOs and Make-Ready tasks.

This guide explains how to access and review completed requests. It provides step-by-step instructions on navigating the dashboard, toggling the "Show my work only" option, and accessing completed service requests. It also explains how to perform a quick review, select the appropriate service request, send a survey if needed, and submit the review. Viewing this guide will help users efficiently review and archive completed requests.

This guide provides essential instructions for efficiently resolving inspection findings using the NetVendor Maintenance app on mobile devices. By following the steps outlined, users can ensure that all findings are documented with detailed comments and photos, promoting clear communication within the team. Additionally, the guide explains how to link inspection findings to service requests, streamlining the resolution process.

This guide provides step-by-step instructions on how to log into NetVendor Maintenance for the first time using a One-Time Password. It explains how to enter your username, OTP, and set a new password. This guide is helpful for anyone who needs to access NetVendor Maintenance and wants a clear and concise explanation of the login process.

This guide provides a straightforward process for how a Service Professional can generate a Service Request Recommendation and use that to access vital Resident Information on the ServusMobile App. By following these steps, users can efficiently retrieve and verify resident details.

This guide provides a comprehensive overview of how to navigate the inspection submission process, including understanding the different states of an inspection and the steps to close it effectively.

This guide provides step-by-step instructions on how to log into NetVendor Maintenance using Single Sign-On. By following these steps, users can easily access the site and manage their profile, making the login process more efficient and convenient.

This guide provides step-by-step instructions on how to complete a Make Ready task on a mobile device. It covers everything from accessing the task on your dashboard to adding notes, completing inspections, and viewing the task's activity. Following this guide will ensure that you can efficiently and effectively complete your Make Ready tasks on the go.

This guide provides a clear and systematic approach to resolving inspection findings within the NetVendor Maintenance  platform, ensuring that users can efficiently document their actions and communicate effectively with their teams. Additionally, the guide details how to link findings to service requests, streamlining the workflow.

This guide provides step-by-step instructions on how to log into NetVendor Maintenance for the first time using CyberArk SSO or a One-Time Password. This guide is helpful for anyone who needs to access NetVendor Maintenance and wants a clear and concise explanation of the login process via either method.

NVM Core App User Manual

Logging into the apps

Service Requests - Mobile

Service Requests - Desktop

Inspections - Mobile

Inspections - Desktop

Make Ready - Mobile

Make Ready - Desktop

Manager Admin Tasks

Insights