NVM Core App User Manual

Logging into the apps

Logging Into NetVendor Maintenance for the first time with a One-Time Password

4 Steps

Craig Bartholomew

Logging into NetVendor Maintenance using Single Sign On

Microsoft

8 Steps

Craig Bartholomew

Logging Into NetVendor Maintenance for the first time Single-Sign-On (SSO) via CyberArk or with a One-Time Password (OTP)

Servusconnect

9 Steps

Craig Bartholomew

Service Requests - Mobile

Technician Service Request Walkthrough on Mobile

16 Steps

Craig Bartholomew

Completing a Make Ready Task and Marking it as Complete (Mobile View)

16 Steps

Craig Bartholomew

Service Request Creation by a Service Professional and Resident Information Verification

28 Steps

Craig Bartholomew

Service Requests - Desktop

Creating a New Service Request on Desktop

Servusconnect

12 Steps

Craig Bartholomew

Completing the Review Step for a Completed Service Request

Servusconnect

16 Steps

Craig Bartholomew

Bulk Service Request Actions

Servusconnect

10 Steps

Malachi Nava

Searching for Archived Service Requests

Servusconnect

10 Steps

Craig Bartholomew

Accessing and Reviewing Completed Requests

Servusconnect

7 Steps

Craig Bartholomew

Inspections - Mobile

Launching an inspection from the mobile inspections app.

9 Steps

Craig Bartholomew

Launching Inspections in NetVendor Maintenance through TODOS and the Make-Ready Platform (Mobile View)

Servusconnect

17 Steps

Malachi Nava

Viewing Inspections Submissions (Mobile)

Servusconnect

10 Steps

Malachi Nava

Resolving Findings Created through an Inspection Submission. (Mobile View)

Servusconnect

21 Steps

Malachi Nava

Finding Missing Photos from an Inspection

Servusconnect

12 Steps

Craig Bartholomew

Inspections - Desktop

Viewing Inspection Submission (Desktop)

Servusconnect

8 Steps

Malachi Nava

Three states of a submitted inspection and how to close an inspection

Servusconnect

16 Steps

Craig Bartholomew

Resolving Findings Created through an Inspection Submission. (Desktop View)

Servusconnect

21 Steps

Malachi Nava

Launching Inspections in NetVendor Maintenance through TODOS and the Make-Ready Platform (Desktop View)

Servusconnect

14 Steps

Malachi Nava

Launching and Completing Related Items (Inspections) in a Make Ready Task (Desktop View)

Servusconnect

16 Steps

Craig Bartholomew

Finding Missing Photos from an Inspection

Servusconnect

12 Steps

Craig Bartholomew

Building Inspection Projects

Servusconnect

13 Steps

Malachi Nava

Make Ready - Mobile

Completing a Make Ready task on a mobile device.

18 Steps

Craig Bartholomew

Make Ready - Desktop

NetVendor Maintenance - The Make Ready Process

Servusconnect

62 Steps

Craig Bartholomew

Using the Drag and Drop Calendar in NetVendor Maintenance

Scribe

24 Steps

Craig Bartholomew

Launching and Completing Related Items (Inspections) in a Make Ready Task (Desktop View)

Servusconnect

16 Steps

Craig Bartholomew

Manager Admin Tasks

Adding a New User

Servusconnect

14 Steps

Malachi Nava

Adding an Existing User to a Property in NetVendor Maintenance

Servusconnect

11 Steps

Jeff Wohlschlegel

Enabling PM+ Permissions for an Existing User in NetVendor Maintenance

Servusconnect

8 Steps

Jeff Wohlschlegel

Changing a Technician's Password in NetVendor Maintenance

Servusconnect

9 Steps

Craig Bartholomew

Removing a User from a Property in NetVendor Maintenance

Servusconnect

20 Steps

Jeff Wohlschlegel

Export Resident Report

Servusconnect

12 Steps

Malachi Nava

Filtering Feedback results for a specific person.

Servusconnect

7 Steps

Craig Bartholomew

Insights

Reviewing historical Property & Technician Data in NVM Insights and how to download as Excel file

Servusconnect

13 Steps

Craig Bartholomew

Getting Your Account Registered for Insights Reporting

Servusconnect

13 Steps

Craig Bartholomew

Finding Service Request data using Insights in NetVendor Maintenance.

Servusconnect

28 Steps

Craig Bartholomew