Internal Process Improvement: An Ultimate Company Guide

Ian Munoz
October 20, 2022
min read
February 22, 2024
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An internal process is any business-related action performed within your organization. Learn how to optimize your company’s internal process in this article.‍
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A company's internal process is the method it follows to achieve its objectives and spot problem areas.

Because of this, one of the best things you can do for your company is to enhance its internal process.

This article defines an internal process, describes how to improve one, and summarizes the many goals that companies may attain through a well-executed internal process.

What is an internal process?

For businesses, an internal process is carried out in isolation from any external stakeholders. The balanced scorecard is one way in which companies may measure their performance and pinpoint potential trouble spots in their internal procedures. After identifying problem areas, the business can take corrective measures to address them, such as enhancing communication or increasing productivity.

According to a survey by the World Economic Forum conducted in 2020, 84 percent of companies want to speed up the digitization of work processes. In addition, half of the businesses said they want to use automation to speed up monotonous, repetitive processes.

A process is considered internal if it can be carried out within an organization without bringing in any outside help. Multiple processes meet these requirements in every company.

Examples of internal processes include:

Operation Management Processes

These are the typical things a company does on a daily basis to make its product or provide its service to clients. Management of operations for an online store would consist of tasks like accepting and processing orders.

The following are possible goals for this part of your internal procedure:

  • Getting the most out of your investment.
  • Elevating the efficiency of available resources
  • Boosting the rate at which your resources are processed
  • Limiting exposure to market volatility

Customer Management Processes

Interacting with clients is essential to the success of any company. The term "customer management processes" refers to a set of steps taken to better understand and serve a clientele's needs. Customers are acquired, feedback is gathered and managed, customers are retained, and customers are kept in the loop through various channels; these are examples of customer-facing processes.

You can direct your company's attention toward the following to carry out the customer management process:

Customer selection: You may identify your target customers and gather data about them to discover what kinds of products they are interested in buying based on the values of your company.

Customer acquisition: By generating leads, choosing the best entry-level items, and interacting with potential consumers, you may start acquiring your target clients.

Customer retention: Take into account keeping your business's clients by giving them excellent customer service and attending to their needs.

Customer depth: By establishing your business as a reliable provider, you may strengthen your ties with your clients.

Post-purchase satisfaction is ensured by the availability of helpful customer support guides. By providing solutions to frequently asked concerns and showing how to properly use items, they enable customers to fix any problems that may arise.

With Scribe's simple yet powerful interface, you can quickly produce in-depth tutorials for your customers that will help them in solving problems on their own.

Here's an example of a customer support guide that Tiffany, one of our team members, put up in less than 30 seconds to show you how to make changes to a Scribe.

Innovation processes

These are the processes that are designed to assist a company in expanding into new markets. One way to achieve this goal is to develop and market complementary products and services. Creating a new product line or entering a new market are both examples of internal business processes.

Several goals of the innovation process include the following:

  • Making something that hasn't been made before in a particular market.
  • Entering a new market by selling a wide range of products.
  • Reaching sales of $1,500 in the first month after a product launch is considered successful.

Regulatory processes

Processes like this are crucial to an organization's ability to continue operating legally and comply with applicable regulations. Environmental compliance procedures, health and safety policies, and social responsibility are only a few examples.

The following are some examples of goals that may be achieved through social and regulatory processes:

  • Putting the welfare of workers first.
  • Successfully achieving the status of "best in class" in the realm of government.
  • Participating actively in ongoing community efforts.

How will internal process improvements affect your company?

Some benefits of improving internal processes are: 

Identifies key challenges

There isn't a single company that is completely foolproof in its operations.

Even when processes aren't performing as effectively as they may be, it can be challenging to recognize when everything is functioning "well enough." People on your team may have become complacent with the "how we do things around here" and never stop considering whether there is a better approach.

Fixing issues with your processes may be a major time saver, and business process improvement (BPI) can help you do that. Most problems can be avoided or at least minimized if you get to the root of the problem.

Attempts to reduce error (& the impact of errors)

Equally important to maintaining an error-free workforce and mitigating losses when things go wrong is proactively enhancing your business procedures.

Having your fundamental processes standardized will help your team make them automatic. The risks and interruptions that may derail your team's progress will be eliminated one by one as you work on perfecting these processes.

You will be better prepared to cope with the inevitable disruptions to your team's progress, formally or informally. One reason is that when only one aspect of a plan isn't working, it's less of a hassle to get back into the swing of things. Further, you will likely have prepared backup plans to use if these problems arise.

Boosts employee efficiency

Although skilled your employees may be, they will only be as efficient as the processes and routines they must follow.

So, at the very least, improving these internal processes will enable your employees to make the most of their expertise. This implies that they will be providing the most benefit to your company.

Moreover, research shows that when you enable and empower your employees, they experience greater job satisfaction and loyalty to the organization. Increasing happiness and loyalty among workers requires improving their work processes.

Increases productivity & morale

The efficiency of your whole team can be boosted by working to enhance the company's internal workings.

It can positively affect internal communication and organizational culture in the real world. Your business process improvement (BPI) projects may occasionally target the enhancement of processes unique to the field of communication (e.g., adding new chat tools, refining contact protocols, etc.). In other cases, improved cross-team communication may result from enhancements made to other processes.

These more realistic enhancements will result in increased (and more important) possibilities for team members to interact with one another for various purposes. As a result, your community's culture will be strengthened in several ways, and your company will see significant advances.

Reduces waste & increases efficiency

Employees aren't the only ones who can't move as quickly as they could because of cumbersome procedures.

They also prevent your team from making the most of the company's resources.

Therefore, enhancing your company's processes is the first step in guaranteeing that your resources are being utilized as planned. Companies can at least reduce the number of wasted resources.

You'll be able to allocate resources better, allowing your team to get more value out of them than before. Providing an environment where new ideas may flourish is essential for the success of any business.

Maximize satisfaction for your clients

Efforts to enhance internal operations will have a positive impact on your consumers as well.

Customers' impressions of your company will improve if you try to enhance their interactions with your brand (in areas like sales, user onboarding, customer support, and so on).

A lot of the improvements you make over time will be invisible to customers but will ultimately help the business. 

Increases profit

Making noticeable changes to your company's processes will increase profits.

As we'll see, monetary gain is the primary motivation for every process enhancement effort. There's no use in doing it if it doesn't increase profits for the company, right?

One benefit is reduced expenditures without a corresponding decrease in efficiency. You may expect to make more money over time regardless of whether or not an inevitable upgrade increases revenues.

How to make your internal process more efficient & standardized

Follow these steps to help you improve your internal process:

1. Check everything out by doing an audit

Your business might benefit from an internal audit if you want to enhance your internal processes. After assessing your company's present product delivery system, you may map out individual roles and responsibilities for bringing items to market. Organizational problem-solving and risk management, including response to unexpected events, may also be examined during an audit.

2. Establish a Goal

When you take a close look at your business processes, you can pinpoint the areas that may use some improvement. Thinking about the jobs that provide difficulties for your staff and the points in the production process that businesses may back up might help you identify problem spots. Your business may save time and resources by proactively responding to the specific challenges it faces.

3. Explain your motivation

Explain to your employees just why it is that you want to change things up at work. The benefits to the organization and its employees from the proposed adjustments can be outlined. Employees may be able to finish their work sooner if they are more productive, freeing up time for enjoyable team-building activities. Boosting productivity is a great way to help the business save money and resources. You may help your team through the shift by giving them advice on adjusting to the new circumstances and what to do if they encounter difficulties.

4. Process automation

Look for potential automation candidates in your current place of employment. Using online timekeeping software might aid in labor forecasting, which would assist your business in calculating how many workers to plan every shift. Process automation may incur up-front costs, but the benefits to businesses in terms of reduced labor costs and increased efficiency are substantial.

Inconsistencies are more likely to occur in manually documented processes, especially if more than one person is involved in the process documentation process. That's because it's probable that everyone will have their own method of handling things. A process document's quality and the likelihood of being adopted will diminish if certain biases are present.

But with Scribe, automating documentation becomes easy and helps get rid of bottlenecks, and improves efficiency. Every time you use it, you'll have the same positive experience and the same reliable outcomes.

internal process. Scribe review from Carla R on G2


Scribe keeps track of your workflow and automatically creates written and visual documentation to describe it. It's easy to make changes to the pre-made document by just browsing through it.

Even human mistakes may be rapidly fixed using Scribe. In a matter of seconds, a Scribe's whole process can be modified or discarded.

5. Review your internal processes often

Regularly reviewing your internal process might help you identify other weak spots. This might help guarantee that your business adjusts its operations appropriately in light of new information. If you want to analyze and enhance your internal process constantly, you should think about performing an audit at least once a year, including an internal controls audit to ensure compliance with regulatory requirements.

Signs to identify that your internal processes are failing

If there are issues inside a company's internal processes, there will be constant signs indicating this. This is why well-designed and -implemented internal processes must be carried out. As a result, the company's competitive edge will grow, and its productivity will increase.

We've offered information to help you determine if your company's internal procedures are flawed:

Used to address immediate problems

The day-to-day grind may be all-consuming, and it's tough to focus on the big picture when you're always reacting to immediate challenges. The ultimate goal of every business is to improve, and in order to do so, it must be well-organized.

You don't plan anything

Not dedicating sufficient time to planning means that even when plans are made, they are not followed through successfully. This suggests the organization is in a constant state of disarray or lack of control.

Tasks are not being delegated

Because of a lack of clarity on roles and responsibilities, work is done without everyone involved fully understanding their contribution to the whole, both in terms of their own efforts and those of their colleagues, nor in terms of the intended end result (product/service).

The important problems are ignored

Because there is no clear delineation of responsibilities, everyone assumes that someone else has the answers and is responsible for finding them.

Working long and hard is valued over learning to do one's task properly.

To ensure the company's continued operation, the proprietor spends their days responding to unexpected expenses and dealing with money matters while setting aside goal-setting, management, and planning as well as marketing and customer service activities.

Human resource mismanagement

The lack of a policy in this area, coupled with the fact that frequent interaction and treatment might lead to a high level of trust, weakens the authoritative structure of the employer-employee relationship. It's also important to remember that unsatisfied employees are the result of ineffective human resource management.

Inaccuracies in the information we collect

The low (and occasionally terrible) quality of the data that reaches us—inaccurate, duplicated, and expired—reflects difficulties in our own procedures. It's conceivable to come across a stock that's either low or filled to capacity.

Improve your internal process with Scribe today.

The word "internal process" is frequently used in the corporate sphere. However, it is disregarded, forgotten in thought, or relegated to a lower priority than other things.

Improving the processes that take place within a company is not as simple as it may appear. However, if you engage in a process improvement exercise, you may better serve your clients, reduce expenses, increase profits, and motivate your staff. 

Create a free account with Scribe to immediately begin automating the documentation of your business internal processes!

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