Scribe lets teams rapidly write guides and manuals, helping them share knowledge and build stronger workflows in less time. Learn how to use our business process management software to make documents automatically and maintain a clear knowledge base.
What’s Business Process Management (BPM) Software?
Business process management software lets you document company procedures automatically. It’s a common tool for business process management, allowing people to easily explain workflows and speed up tedious tasks.
With Scribe, you can automatically create step-by-step guides that help employees do their jobs more efficiently. Our platform saves you hours of manual writing time, and documenting tasks in detail helps you find potential bottlenecks in employee processes.
9 Benefits of Scribe’s Business Process Management Software
The best software for business processes lets you explain company procedures effortlessly. Here are Scribe’s top process documentation features.
1. Instant Generation
Our processes software lets you create standard operating procedures (SOPs) in minutes, not days.
With a click, turn on the browser extension or desktop app and start screen recording. Our AI-powered tool captures your business process flows as you perform them, creating an accurate guide with numbered steps and annotated screenshots.
Scribe also creates manuals via prompts. Describe your process with phrases like “Make an SOP for creating customer profiles in Salesforce,” and watch our software automatically generate a detailed document.
2. Customizable Guides
Scribe adapts to your business needs, giving your content a more consistent feel. After making process documents, immediately jump in to edit the language, tone and formatting to align with your company culture and style. And with Scribe Pro and Enterprise plans, you can remove Scribe’s branding and add your company logo and color palette, creating a more professional experience for your employees.
3. Intuitive Interface
Our process documentation software is straightforward, reducing learning curves. Because Scribe captures your keystrokes and mouse movements, you only need to do what you’re already great at. To create comprehensive instructions, simply start recording, perform the process and click Stop.
This simplicity encourages every subject matter expert to share their knowledge with the team. For instance, your best call center agents don’t need to be tech-savvy to build actionable guides on improving customer support.
4. Accessible Editing
Scribe makes it easy to edit your how-to guides, whether you’re tweaking sentences immediately after creation or updating steps during an annual review. Change the AI-generated title, add more context or include eye-catching tips and alerts to draw attention to crucial points.
You can also use our drag-and-drop interface to reorder the numbered steps. Need to add a new one? Type out your own or effortlessly add a task via screen capture.
5. Simple Scaling
Our process management software supports growing teams, since new hires can use SOPs to quickly onboard.
Say a human resources BPO company needs to recruit fifteen new employees to handle a sudden rush. These hires can rely on detailed process instructions to meet demand without a long ramp-up period.
6. Seamless Integration
Put Scribes where your team works — take advantage of over 100 integrations to embed guides in wikis, knowledge management software and LMS platforms. Whether you already use a HubSpot database or Notion dashboard, you can add your Scribes in a familiar location to ensure your team finds guides easily.
7. Immediate Feedback
Our process management tool encourages stronger collaboration with real-time feedback and notifications. Share Scribes with your team to ask for their expert opinions, and they can respond with emoji reactions and detailed comments. You’ll immediately receive an email and Scribe notification so you know when each person reacts.
Don’t forget to set user permissions — this enables teammates to edit Scribes themselves without leaving it all on your shoulders, making updates and corrections faster.
8. Clear Navigation and Organization
Scribe helps you create a clear, consistent knowledge base so it’s always easy to find what you’re looking for. Our AI software generates unique titles based on your clicks and keystrokes, making each guide searchable and distinct. This reduces confusion and ensures your team always uses the right procedure.
Clear titles also let teammates find the correct guide in a hurry, improving efficiency and customer satisfaction. For instance, an IT team that quickly locates troubleshooting guides can solve issues faster, letting them reduce wait times.
9. Secure Information
Scribe takes data privacy seriously, so we offer several security features to keep sensitive information safe. Here are a few standouts:
- Data encryption: While we work with AI service providers like OpenAI, we hash your data to hide personal details. Plus, we don’t allow them to train their models using your information.
- Security regulation compliance: Our platform adheres to global standards like GDPR, HIPAA and SOC Type II.
- Smart Blur: Pro and Enterprise members can permanently blur on-screen data and screenshots. This prevents readers — and our system — from seeing details they shouldn’t.
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Automate Documentation and Enhance Workflows With Scribe
Scribe captures processes in minutes, so you can share knowledge and improve employee performance in no time. Encourage your team to create Scribes for your growing knowledge base, making processes more consistent and educating new hires.
Sign up for Scribe today to work smarter.
FAQs
What Privacy and Security Settings Does Scribe Offer?
We provide many security features, including:
- Custom role configuration.
- Centralized admin control of sharing permissions.
- SSO integration.
- Activity logs.
- Automatic redaction of PII and PHI (on the Enterprise plan).
Check out our privacy policies to learn more.
How Does Scribe Monitor for Security Breaches?
Scribe has a team of on-call engineers watching for vulnerabilities 24/7. They’re able to immediately detect, classify and report potential security breaches.
How Can We Minimize the Data That We Share With Scribe?
We handle customer data carefully, complying with SOC 2 Type II regulations. But if you’d like to share even less information, try our Pro or Enterprise plans to access automated data redaction. This removes information before it’s stored on our servers, which means we never receive an unredacted version.
What Does Business Process Management Software Do?
Business process management software refers to various tools that boost employee performance. By using features like task automation and AI documentation, companies can improve teams’ workflows.
What Are the Key Benefits of Using BPM Software?
Process management software helps your organization understand processes better so you can uncover harmful bottlenecks and address them. It also lets you capture and share knowledge, ramping up new hires quickly and retaining vital tips from your top performers.
