People, Process, Technology: A Framework for 2023 Leaders

Agnee Ghosh
January 11, 2023
September 19, 2023
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People, Process, and Technology (PPT) is an approach to decision-making that helps you prioritize and manage projects and operations.
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Undoubtedly, managing a workforce is a difficult task. It might be challenging to meet the expectations of customers while also satisfying those of staff and supervisors. 

Fortunately, there is a structure that can make things easier to understand. The traditional framework for managing a workforce consists of three parts: people, processes and technology.


In this article, we’ll talk about the People, Process, Technology (PPT) framework, the best practices for using it, and how to implement it in your business. 

What is the people, process, technology framework?

Human resources, business processes, and information technology are all essential to the success of any business or organization. Effective organizations strike a balance between these three elements and keep the ties between them strong.

People, Process, and Technology (PPT) is an approach to getting things done in which these three factors are all considered and balanced. Employees complete organizational tasks with the help of established procedures and, frequently, technological tools. This paradigm is commonly used when making decisions about acquiring or implementing new technology and can help bring harmony within a company. The PPT framework is widely used but is most commonly associated with project management.

Breaking down the people, process, technology framework

In this section, we’ll examine each of the three elements in the PPT framework.

The people

When we talk about "people," we're referring to the workforce at the company's disposal. People, often with the help of technology, carry out the steps outlined in the procedure.

Getting the proper people on board is a top priority. The success of every company depends on its ability to find and retain the most valuable people who possess the necessary knowledge, experience, and attitude to complete any given task. However, important people are usually preoccupied. Managers will have to wait for the proper people to become available, recruit and train new workers, reassign personnel from other projects, or contract an outside agency or consultancy to handle the work. These are critical choices that will determine the ultimate impact of the PPT architecture.

The personnel also require well-defined roles to ensure everyone knows their duties. This will be useful for making decisions, choosing technologies, implementing processes, and employing new employees. Far too many companies make the common mistake of putting too much emphasis on machinery and procedures while paying little attention to their employees. Having the proper personnel on the team who can effectively communicate with one another is also crucial.

At last, companies require the support of the general public. They should know what is expected of them, why, and how the changes will affect them. To successfully apply new methods or technologies, there must be widespread support from the population at large. If this doesn't happen, companies may have poor adoption rates or subpar use. Training can provide people with the agency they need if that's what's required.

The process

When something gets processed, it means that a series of processes has been taken to achieve a specific objective. The "how" is largely defined by the process in the PPT framework. How do we plan on getting there? How can we best use our resources, people, and tools when faced with a business challenge? Simply put, processes are a series of steps that can be carried out repeatedly with the same expected outcome each time.

When developing and enforcing procedures, it's essential to bear in mind the following:

People must grasp their role within a system. They need to know what is expected of them and how the process works. To achieve this goal, teaching and instructing important personnel is necessary. They should have a significant say in the development and evaluation of the process.

First, businesses need to zero down on the most important processes. We may expect more of an impact from these crucial measures. Therefore, enhancing these procedures will significantly affect overall process effectiveness. After establishing these, they may adjust the finer points, special instances, and ancillary procedures.

It can only be improved if something is measurable, a common saying in company management. As a result, it is crucial to establish metrics for each process in order to evaluate its efficacy. Business entities must consider which metrics are essential and how to measure them.

For the greatest results, it is essential to include feedback and to strive for continuous development. Consulting firms are frequently used by businesses to create elaborate yet costly procedures. The thing is, though, that companies are ever-evolving. Technology, society, economic climate, etc., are constantly evolving. Because of this, the procedures may lose some of their effectiveness over time. As a result, it is crucial for organizations to regularly assess their procedures to determine which ones are fruitful and which ones may need some improvement. After receiving this information, they must adjust the procedures to maintain their high value to the company.

Once the necessary personnel and procedures have been established, the next step is to think about how to back them up with technology.

The technology

People can put the process into action because of the tools made available by technological advancements. Some steps of the process can be automated with its help as well. Technology that is both cutting-edge and rapid has, ideally, the greatest impact. It's easy to get captivated by advanced equipment. However, businesses need to make sure the technology works for them.

Many businesses make costly technological expenditures hoping to get a competitive edge. People and procedures are given little consideration. The next step is to see how best to incorporate the new technology into the existing people and procedures. This, however, will not produce the best results. Without the appropriate people using the correct method, technology training is useless.

Therefore, technology should be taken into account after the problem has been thoroughly analyzed, the right people have been identified and hired, and the necessary steps for completing the process have been established. There will only be a good return on investment from technology if the people using it are trained or if the process uses its capabilities.

As a result, technological advancements can only address some issues by themselves. To get the most out of technology, businesses must first define their goals, establish procedures, and educate their staff.


Best practices for the PPT framework

The proper combination of people, processes, and technology is essential for any effective company management approach. If you nail these three things, you'll be well on your road to success. The first step is to focus on humanity.

In any business, its employees are the most valuable assets. People are the ones who will be doing the work and making things happen. That's why solid leadership is crucial for establishing goals and maintaining momentum. A professional craft team that can make the concept a reality is also vital.

Initial process definition is essential. Specifically, what actions must be made to accomplish this goal? When you've found this out, the next step is to become specific and set up systems. Watch over everything to make sure that everything goes well. Existing procedures should be reviewed and improved regularly. Checking and adjusting processes should always include input from stakeholders, workers, the industry, and technical partners. Having robust procedures and solid connections need this.

In the end, it's the technology that ensures continuity. More than ever, in today's interconnected world, it's crucial to have a technological foundation that can link together your company's many parts. However, technology is not being used for the sake of itself. The most effective human resource management software reduces administrative burdens and boosts productivity.

How to transform your organization with people, process, technology

DevOps relies heavily on its team members; thus, their contributions are crucial. Building a DevOps team without considering employee dynamics is like trying to build a house without first addressing the foundation. The first step in implementing DevOps is auditing your existing people, process, and technology. When you do this, you can zero in on the areas that require the most work and tweak them accordingly.

Building a PPT around an emphasis on people

In DevOps, humans are at the center. Culture is how a company treats its customers and workers, whereas people are the ones who really do the work, and processes are how they get things done.

The most crucial part of this structure is making workers feel like they can make a difference. Decisions are less likely to be made if workers believe they have no say in the matter. Giving workers access to relevant data and tools helps them feel appreciated.

It's also crucial to have a culture that encourages sharing and teamwork. Projects benefit from team members who are fearless in speaking out when issues develop or when they have a good suggestion for improving things. Work quality may improve even more when people feel comfortable talking to one another.

Assessing the efficiency of DevOps procedures using the PPT model

The most popular method of process improvement in DevOps is measurement. In this phase, we combine measurement with analysis of the data we've acquired to learn how the process actually works. It is routinely done to detect any issues with the process and how they may influence the output.

Collecting the correct data for process analysis is crucial for identifying successes and failures. It could also include measuring metrics like DORA and asking people about their experiences with the process. The next thing to do is to look at the information you have gathered. Analyzing trends, contrasting different aspects of the process, or placing it in the context of related systems are all part of this exercise. 

Evaluation of the technical stack

When it comes to building software, there is only a universally applicable set of tools. As new goods and services enter the market regularly, it is crucial to monitor the industry and evaluate the requirements of your business.

Software Development Life Cycle (SDLC) management, software development process automation, and continuous integration are the fundamental pillars of the software development technology stack.

Organizational structure, technical expertise, security budgeting, compliance policies, information-sharing/data-sharing policies, storage/archiving environments, network configuration, quality, scalability, and specific functional and feature requirements should be considered when evaluating your overall technology stack.

While each company's specific requirements must be taken into account, it is nevertheless essential that team members have a firm grasp of their roles within the bigger picture. Knowing the full stack enables you to make informed judgments about which parts are most important for long-term success.

Upgrading your PPT & organization

The DevOps team uses advanced automation tools and integrates the most effective procedures from software engineering and IT operations. It uses automated monitoring and a continuous deployment pipeline to catch issues before they become major, reducing time to market and improving feedback speed.

Organizational adoption of the DevOps architecture necessitates the incorporation of three pillars: people, process, and technology.

Determine the best means of enhancing your strategy

Teamwork and communication across departments are fostered via PPT in DevOps. Groups with this goal in mind unite specialists from several fields to produce a unified result. These instruments are essential to the DevOps framework of any business, as they strengthen the interplay between humans and their processes and the technological infrastructure they use.

  • A fundamental aspect of the DevOps culture is collaboration. Compelling everyone to adhere to the same procedures and standards promotes teamwork. Teams can therefore produce goods and services more quickly and for less money.
  • DevOps uses automation and orchestration to enhance people, processes, and technology. While orchestration automates operations across several platforms, automation helps eliminate manual chores. Process mistakes can be removed as a consequence, and productivity can be raised.

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Scribe allows for efficient management of organizational change

The People, Process, and Technology Framework is an excellent place to start if you're trying to figure out how to manage your staff best. In this way, it helps businesses expand and run more smoothly. The image of a three-legged stool analogizes the necessary equilibrium between these factors. To achieve organizational success, strike this equilibrium.

The value of business processes and people has remained constant despite the various technological advances that affect the job. To be sure, with the ever-increasing prevalence of technology in our daily life. To that end, companies should put even more resources into hiring competent staff and developing efficient systems to facilitate their work.

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