Among so many things, COVID showed us the importance of digitalization.

Once nice-to-have tools are a basic necessity today.

And now as you’re ready to adopt digitalization as part of your organization — you’re confused what kind of tools you should be including.

So, while many people are throwing the term digitalization or digital transformation randomly up in the air—we’ve put together a guide for you with the X type of digital tools you need.

Top digitalization tools of 2024

1. Slack
2. Microsoft teams
3. Zoom
4. Flock
5. Asana
6. Hive
7. Trello
8. Wrike
9. Scribe
10. Lucidchart
11. Whatfix
12. Nuclino
13. Zendesk
14. AskNicely
15. HubSpot Service Hub
16. Gladly
17. Guru
18. Document360
19. Bloomfire
20. Happeo
21. Scoro
22. Pipedrive
23. Keap
24. Freshdesk
25. Softr

What are digitalization tools?

Digital transformation broadly means integrating intelligent technology into every aspect of your business to improve processes, operations, and customer experience. 

To achieve this, you need a medium to  facilitate the transformation. This medium is a digitalization tool or digital transformation software. We’ve divided every tool into six categories important for every business. :

1. Communication tools — Messaging apps that enable corporate communication and collaboration for teams of all sizes via a single platform. 
2. Project management tools — Software that helps teams create, manage and track projects in tandem with internal and external stakeholders while having a clear view of the processes. 
3. Process documentation tools — Digitization software that automates the documentation of processes and simplifies storing, managing, and sharing information with employees and customers. 
4. Customer experience tools — Customer service software that collects and analyzes customer feedback to help understand consumer expectations and provide them with added value.
5. Knowledge management tools — Information organizers that help companies organize and share resources within the organization.
6. CRM tools — Customer relationship management software that helps organizations track and analyze customer interactions to better understand and improve their offerings. 

But with growing number of tools in the space, here’s why you need these digitalization tools in your tech stack because: 

• It  automates  mundane workflows — simplifying internal business processes and communication.
• When you save time and resources with automation, your process efficiency increases—you focus more on revenue-oriented activities, improving your bottom line.  
• Your customers are already reaping the fruits of digitalization — providing them what they need where they are present boosts customer experience. 

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Communication tools

1. Slack

G2 rating: 4.5/5

Capterra Rating: 4.7/5

Slack Pricing: Pro ($7.25/person/month), Business+ ($12.40 per person/month) and Enterprise Grid (Custom quote).

Slack is a business messaging app with an aim to make communication easier for every organization. . Your teams can connect with anyone across the organization at their preferred time and location regardless of their roles, organize their communication in "channels," interact in real-time and maintain searchable records of information. 

2. Microsoft Teams

G2 Rating: 4.3/5

Capterra Rating: 4.5/5

Microsoft Teams Pricing:  Microsoft Teams Essentials ($4.00 user/month), Microsoft 365 Business Basic ($6.00 user/month) and Microsoft 365 Business Standard ($12.50 user/month).

Microsoft Teams is an enterprise-grade digital transformation software enabling large corporations and enterprises to communicate and collaborate seamlessly via chat, audio and video calls. With its screen sharing and file sharing capabilities, MS Teams streamlines coworking in a remote environment. 

3. Zoom

G2 Rating: 4.5/5

Capterra Rating: 4.6/5

Zoom Pricing: Pro ($149.90/year/user), Business ($199.99/year/user), Business Plus ($250/year/user) and Enterprise (Custom quote).

Zoom is a video conferencing software that helps you virtually meet with your colleagues and clients. It is one of the most used and leveraged digital transformation tools during the pandemic—thanks to its robust video conferencing features like screen sharing, meeting recording, live chats, phone, and whiteboards, among others.      

4. Flock

G2 Rating: 4.4/5

Capterra Rating: 4.5/5

Flock Pricing: Pro ($6/user/month) and Enterprise (Custom quote). 

Flock is a communication-cum-productivity tool that allows modern teams to connect internally and externally over audio and video calls. With its built-in productivity features like reminders, polls, to-dos, and more, Flock ensures your teams get the work done. It simplifies communication with automation, prioritizing ease of use and user expectations. 

Project management tools

5. Asana

G2 Rating: 4.3/5

Capterra Rating: 4.5/5

Asana Pricing: Premium ($10.99/user/month), Business ($24.99/user/month) and Enterprise (Custom quote).

Asana is among the few globally leveraged digitalization tools that help agile and scaling organizations streamline cross-functional work. It organizes work in a shared space, allowing teams to collaborate on tasks effectively. From managing project workflows to product launches and strategic initiatives, Asana helps you execute tasks reliably and scalably.

6. Hive 

G2 Rating: 4.6/5

Capterra Rating: 4.5/5

Hive Pricing:Teams ($16/month) and Enterprise (Custom quote).

Hive is a project-cum-process management tool that allows teams to centralize collaboration and communication with internal/external stakeholders. It integrates with 1000+ tools, allowing rich customization options and is the only user-designed productivity platform. So, if you need highly customized digital transformation software, Hive is for you. 

7. Trello

G2 Rating: 4.4/5

Capterra Rating: 4.5/5

Trello Pricing: Standard ($6/user/month) and Premium ($12.50/user/month).

Trello is a visual collaboration-cum-project management tool that gives teams a shared perspective on tasks, workflows, and progress. The "cards" give teams a clear view of processes. Equipped with automation, an intuitive interface and the power of integration with 100+ tools, Trello adds fun and simplicity to your business operations.

8. Wrike

G2 Rating: 4.2/5

Capterra Rating: 4.3/5

Wrike Pricing: Teams ($9.80/user/month), Business ($24.80/user/month) and Enterprise (Custom quote).

Wrike is a full-fledged digital transformation software that allows scaling organizations to collaborate on projects, plan product development, manage events, train new hires, improve productivity and chat about the weather, among other things. With a versatile feature set, Wrike offers teams the flexibility to scale and optimize their workflows. 

Process documentation tools

9. Scribe

G2 Rating: 4.9/5

Capterra Rating: 5/5

Scribe Pricing: Scribe offers a free plan and two paid plans—Pro ($29/user/month) and Enterprise (Custom quote).

Scribe took process documentation to another level by infusing intelligent automation into the workflow. It automatically creates step-by-step guides for processes as you capture them on screen. These guides are rich in textual instructions and screenshots, which you can edit and annotate per your requirements. 

Scribe is not just a documentation software—it supplements other digitalization tools to save time, energy and resources. From creating SOPs to training manuals toonboarding guides, you're sorted! 

10. Lucidchart

G2 Rating: 4.6/5

Capterra Rating: 4.5/5

Lucidchart Pricing: Individual ($7.95), Team ($9/user) and Enterprise (Custom quote).

Lucidchart is a diagramming tool that helps teams simplify their ideas and processes with intelligent diagrams. It's cloud-based platform allows collaboration and real-time communication between team members as they create flowcharts, mockups, UML diagrams and other visual assets. 

11. Whatfix

G2 Rating: 4.6/5

Capterra Rating: 4.6/5

Whatfix Pricing: Whatfix offers custom packages based on your requirements.

Whatfix is a digital guidance software that enhances user experience by providing on-screen application support. Users can find in-app instructions to navigate the features, improving the onboarding experience and decreasing support workload. By speeding up user onboarding, Whatflix helps companies achieve higher ROI. 

12. Nuclino

G2 Rating: 4.7/5

Capterra Rating: 4.6/5

Nuclino Pricing: Standard ($6/user/month)

Nuclino is a collective e-workspace app helping teams collaborate by organizing, managing, and sharing all their projects in a unified place. From that "single sketch" to entire workbooks, Nuclino makes accessing your documents easy by eliminating the chaos of multiple folders through its minimalistic design. 

Customer experience tools

13. Zendesk

G2 Rating: 4.3/5

Capterra Rating: 4.4/5

Zendesk Pricing: Suite Team ($49/agent/month), Suite Growth ($79/agent/month) and Suite Professional ($99/agent/month).

Zendesk is a support solutions platform for managers, leaders, and customer support executives to deliver quick and fuss-free resolutions. With Zendesk, you can integrate multiple support channels, keep track of conversations, and provide instant solutions through chatbots, no matter which medium the customers choose.

14. AskNicely

G2 Rating: 4.7/5

Capterra Rating: 4.6/5

AskNicely Pricing: AskNicely offers a custom quote, specific to your requirements.  

AskNicely is a real-time feedback software that lets companies collect customer experience data through quick and specific questions. With AskNicely, you can capture more customer experience by replacing boring surveys with fun, conversation-based questionnaires. It simplifies collecting, measuring and implementing customer feedback.

15. HubSpot Service Hub

G2 Rating: 4.4/5

Capterra Rating: 4.4/5

HubSpot Service Hub Pricing: Starter ($45/month), Professional ($450/month) and Enterprise ($1,200/month).

Hubspot Service Hub is a customer support and service software that integrates support on multiple channels into a single platform. You can perform basic support functions and monitor service stats through ticket closing and productivity reports. Through multiple support options like chat and email, HubSpot guarantees customer satisfaction.

16. Gladly

G2 Rating: 4.6/5

Capterra Rating: 4.8/5

Gladly Pricing: Task User ($38/user/month) and Support Hero ($150/user/month + Custom quote).

Gladly is a technical service tool that redefines customer communication. The software helps companies switch from generic ticket-based support to a more specific and personalized customer service experience. With Gladly, you can understand customer requirements and keep track of all support history, making your customers feel valued.

Knowledge management tools

17. Guru

G2 Rating: 4.7/5

Capterra Rating: 4.6/5

Guru Pricing: Starter ($6/user/month), Builder ($12/user/month) and Expert ($24/user/month + Custom quote).

Guru is a corporate knowledge hub perfect for storing company information. No more clicking through folders to locate a single file. With Guru, you can browse, locate, and share vital company data merged into your workflow. Guru also integrates with platforms like Slack and Teams, making collaboration easier.

18. Document360

G2 Rating: 4.7/5

Capterra Rating: 4.7/5

Document360 Pricing:Startup ($119/project/month), Business ($299/project/month) and Enterprise ($599/project/month).

Document360 is a help center creation platform that helps companies create and manage self-service databases for internal or external access. Complete with customization and management options, it helps businesses design, edit, and analyze product-related instructions and information. 

19. Bloomfire

G2 Rating: 4.6/5

Capterra Rating: 4.3/5

Bloomfire Pricing: Bloomfire offers custom pricing packages for your specific requirements.

Bloomfire is an internal knowledge-sharing platform that improves workplace productivity by making company information highly accessible. It is a hub for workplace data without the multiple file cabinets or folders on the desktop. With Bloomfire, you can make knowledge available across the whole company or for particular departments.

20. Happeo

G2 Rating: 4.5/5

Capterra Rating: 4.5/5

Happeo Pricing:  You need to contact their team for more information on pricing. 

Happeo is a company data-cum-communication software that grows with your company. Collaborating with departments, onboarding new team members, sharing information, and managing accessibility are hassle-free with Happeo. It lets users connect by creating communities and sharing interests, even when working remotely. 

CRM tools

21. Scoro

G2 Rating: 4.5/5

Capterra Rating: 4.6/5

Scoro Pricing: Essential ($28/user/month), Standard ($42/user/month), Pro ($71/user/month) and Ultimate (Custom quote).

Scoro is a 360° workflow management system that provides complete solutions for all business problems. From managing invoices and payments to assigning tasks and tracking inputs, Scoro has a tool for every company task. With Scoro, you can help team members effectively utilize technology to enhance workplace productivity and save time. 

22. Pipedrive

G2 Rating: 4.2/5

Capterra Rating: 4.5/5

Pipedrive Pricing: Essential ($19.90/user/month), Advanced ($34.90/user/month), Professional ($59.90/user/month) and Enterprise ($119/user/month). 

Pipedrive is more than a sales process management platform, created to improve the workflow of customer service teams. You can segregate workflows into a pipeline, making tasks easier to assign and finish. It enables you to achieve sales goals step-by-step instead of focusing on one end goal and track and optimize the process through every stage. 

23. Keap

G2 Rating: 4.2/5

Capterra Rating: 4.1/5

Keap Pricing: Pro ($169/month (For 1500 contacts)), Max ($249/month (2500 contacts)) and Max Classic (Custom quote).

Keap is a customer information organization software that aims to minimize work while maximizing productivity. You can organize existing client information, create quick schedules, send quotes and invoices, and connect with customers. It reduces workload by eliminating trivial tasks while assisting you in managing and onboarding new clients.

24. Freshdesk

G2 Rating: 4.4/5

Capterra Rating: 4.5/5

Freshdesk Pricing: Growth ($18/agent/month), Pro ($59/user/month) and Enterprise ($95/user/month). 

Freshdesk is an omnichannel helpdesk software built to monitor and manage customer conversations across all touchpoints. With personalized help centers for brands, it brings seamless customer service features and helps businesses rethink their support strategy through powerful analytics, easy automation, and useful AI-based chat support tools. 

25. Softr

G2 Rating: 4.8 out of 5

Capterra Rating: 4.7 out of 5

Softr Pricing: Softr has a free-forever plan with user and feature limitations, then plans start at $49 per month.

Softr is a no-code platform that transforms your spreadsheets or databases into fully functional business apps. Users can start with pre-built templates or from scratch, then drag-and-drop pre-built blocks to create apps and tools that connect instantly with their databases. Users can set granular permissions to define what your users can see and edit. In just minutes, you can publish and share with your team, enabling them to work more effectively.

Choose the right digitalization tools for your business

Digitalization tools are the key drivers in your business's digital transformation journey. Every tool has a different purpose—time optimization, smooth communication, or enhanced customer experience. 

You need to figure out your digital transformation goal and map it with the advantages of these tools to make a choice (or choices, considering you need different tools for different situations). 

Let us help you a bit — do your teams find it monotonous to create onboarding guides and training manuals? Signup for a free trial on Scribe and document your processes in seconds!