Knowledge Management

14 Best Wiki Software to Step Up Your Enterprise Knowledge Management

Here's a comparison guide of best wiki software tools and solutions for small to enterprise level businesses to improve Knowledge Management and information documentation.

Introduction

Looking to compare wiki software tools? You've come to the right place.

As an organization, knowledge management and sharing information throughout the company is the root to effective projects and operations.

Clear and thoughtful information sharing makes projects and tasks run smoothly and effectively.

Today, there is vast knowledge and information-sharing methods. But they need to be straightforward to be effective. This is where wiki software tools come in to simplify how you create, share, or find information within the enterprise.

The only challenge is that many solutions have entered the wiki software space since inception, making it challenging to choose the appropriate one for your organization. 

To make your choice easier, here's a comprehensive comparison guide for the best wiki software in 2022 you can choose from. 

Let's dive in.

Best wiki software tools of 2022

Here's a summary of our list of 11 best Wiki Software tools of 2022 for enterprise knowledge management.

  • Scribe.
  • Guru.
  • Nuclino.
  • Notion.
  • Confluence.
  • Document360.
  • Slite.
  • Slab.
  • Tettra.
  • ProProfs Knowledge Base.
  • MediaWiki.
  • Zoho Wiki.
  • Wiki.js.
  • DokuWiki.

What is a wiki?

If you don’t know what a wiki is, just think of Wikipedia – the world’s most popular wiki. Wikipedia, the free online knowledge wiki, has 17+ million articles in 262 languages. Let's begin from there.

Now, imagine your organization has something similar to Wikipedia. You'd have centralized critical information and knowledge sharing systems about company-wide projects, tasks, policies, offerings and more.

The result? Employee training, collaboration and knowledge sharing would be a breeze. Right? 

Now, thanks to technology, there are tools and software that do that at the company level. These tools are called wiki software.

What is wiki software?

Wiki software is a collaborative tool and work platform where users (employees) can create, add, edit, share, organize or remove content online.

A wiki simply means 'quick' in the Hawaiian language. Wiki tools were inspired by Ward Cunningham, who created the first wiki software —  Wiki Wiki Web — in 1995. Today, Wiki tools have become platforms, websites, databases or online communities managed by their users.

The types of information that companies can store or share in their wiki software are:

  • Project management templates.
  • Task documents and updates.
  • Sales updates and processes.
  • Company Policies.
  • Local restaurant recommendations.
  • And more.

Why you need a wiki

There are plenty of benefits of using Wiki and knowledge sharing tools in an organization. The key ones are:

  • Collaboration. Wiki tools allow teams, employees, companies and communities to establish a shared knowledge hub to share insights and experiences.
  • Document storage and easy access. Wiki tools are company-centralized document storage platforms. And being cloud supported, they're accessible 24/7 from anywhere and on any device. Everyone in the platform has access to the same information (authorized) and can edit it online.
  • Alignment of company best practices. A wiki houses your team's documented standard operating procedures, collective knowledge and overall best practices for teams to emulate and refer to.  
  • Employee Onboarding and Training. A company's wiki stores all information regarding a company and is a point of reference for new employees' training and onboarding. It's their library or knowledge repository for reference.  
  • Customer Self-Service. The public side of a company wiki is a customer's self-service portal where they find information, processes, etc., about the company.
  • Retain Employee Knowledge. The wiki is the employee's point of reference for past and present information, helping them retain knowledge and help save you time while getting new employees onboard.

Wiki software features 

What makes a great wiki software?

The notable key features quality wiki softwares have are:

  • Search function for Knowledge base.
  • Content hierarchy.
  • Collaborative content editor (supporting real-time collaboration).
  • Feedback exchange mechanism (comments or discussion threads).
  • Permissions and access rights management for content.
  • Page linking with other wiki pages.
  • Tool integration with other apps.
  • Learning features.
  • Powerful analytics.

Types of wiki software

To make the right choice on a Wiki software or other knowledge sharing tools, you need to understand their types. 

Like all knowledge management software, wikis can be public or private, hosted or self-hosted. 

Public wiki software 

Public wikis – such as Wikipedia – are publicly accessible wiki platforms on the internet with public content. They allow public collaboration in creating, updating and editing content, with little to no access restrictions.

Private wiki software

Private wikis (internal wikis) are wiki platforms accessible with limitations. Teams and organizations use them to share content privately among authorized members. Examples of private wiki software are Scribe, Document360, Notion, Guru and more.

Hosted wiki software 

Hosted wikis include SaaS (Software-as-a-Service) tools hosted by the provider and don't require a company to have internal developers. The provider (or hosting company) manages knowledge security and provides software maintenance. Examples of hosted wiki software are Scribe, Nuclino, Tettra, Confluence, Guru and more.

Self-hosted wiki software 

Self-hosted wikis (such as MediaWiki, DokuWiki and more) are open-source and hosted locally on the user's servers. They require local/internal developer involvement to manage the knowledge base and maintain security. They're also more customizable for unique use cases.

Best wiki software tools of 2022

Now that you know what a wiki software offers let's dive into our list of best wiki software in 2022. 

1. Scribe

wiki software

G2 rating: 5.0/5 stars.

Capterra Rating: 5.0/5 stars.

Scribe Pricing: Free plan is available. Pro plan is $29/user/mo.

Scribe Overview 

Don't blame us for starting with our tool, 'cause Scribe is blazing a trail in what wiki software is and can do.

You know what sucks? Manual documentation. You're stuck taking screenshot after screenshot and pasting in arrows. If you want a robust wiki, that usually means someone has to write every. single. step.

Not anymore! Scribe automatically creates visual step-wise guides by capturing your work and storing them in the shared platform for everyone to see. It's your ultimate process documentation and wiki tool. With Scribe, you can easily explain processes like: 

  • New hire onboarding.
  • Technology rollouts.
  • Customer training.

The free browser extension supports the process of documentation online. Once captured, you can share the document with anyone, anywhere: send its URL to teammates or clients, export it as a PDF or embed it in existing tools and wikis.

Use Scribe to turn any digital (adoption) process into a shared visual, beautiful, organized 'how to' process documentation — complete with video, text, screenshots and more.  

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2. Guru

wiki software

G2 rating: 4.6/5 stars

Capterra Rating: 4.6/5 stars

Guru Pricing: Free plan available for teams of up to 3 users. $5/user/month for very small teams. Builder plan is $10/user/month. Expert plan is $20/user/month. 

Guru Overview

Guru is a company wiki software that works in your organization's workflow, availing all information at each employee's fingertips. Guru's knowledge management allows teams to collaborate at scale with increased efficiency. It sorts content/information into collections, boards and cards, making it easy to find and flowing seamlessly throughout your organization. You can update content, assign experts, send company announcements or recommend content based on page access levels. Guru serves a wide range of teams — small and large. It integrates with Slack, Microsoft Teams and many other apps and comes with a browser extension to capture information from the web.

3. Nuclino

wiki software

G2 rating: 4.7/5 stars

Capterra Rating: 4.6/5 stars

Nuclino Pricing: Free plan available for up to 50 items. Advanced features start from $5/user/month.

Nuclino Overview

Nuclino is a cloud-hosted wiki tool described as every team's 'collective brain' for all their projects, knowledge and documents. It's a simple, modern wiki platform with a fast way to organize and collaborate on projects, knowledge and documents in a unified space in real-time. Because of its smooth, distraction-free interface and intuitive design, Nuclino wiki software is ideal for both technical and non-technical users. The layout has a minimal learning curve and allows various use cases: company wiki, project management, idea sharing and more. 

4. Notion

wiki software

G2 rating: 4.6/5 stars

Capterra Rating: 4.6/5 stars

Notion Pricing: Free plan available for personal use. Personal pro $4/user/month. Teams $8/user/month. Enterprise plan available.

Notion Overview

Notion is a cloud-hosted, all-in-one wiki software and knowledge workspace for your team. It's the only wiki tool that connects your wiki, notes (docs) and projects in one place so you can overcome document silos and work more collaboratively for teams of all sizes. It's highly customizable wiki software, allowing customization of what suits you best. By bringing all knowledge and work together and making it accessible and highly customizable, Notion creates transparency and focus while consolidating tools, saving time and driving productivity. However, its steep learning curve can be a challenge for larger teams.

5. Confluence (Atlassian)

wiki software

G2 rating: 4.1/5 stars

Capterra Rating: 4.4/5 stars

Confluence Pricing: Free plan for up to 10 users. Premium tiers start at $55/month/user.

Confluence Overview

Atlassian Confluence is an ages-old enterprise wiki software with over 60,000 customers worldwide. The Cloud-hosted wiki solution is a popular and powerful wiki in the technical space. It syncs with Trello and Jira project management software solutions to make creating, updating and sharing content easy to inspire a culture of open collaboration. Confluence allows real-time collaboration and page edits but with advanced permission management, extensive formatting options and enterprise-grade security. Confluence also integrates with hundreds of apps in the Atlassian Marketplace and third-party apps like Google and Slack.

6. Document360

wiki software

G2 rating: 4.7/5 stars

Capterra Rating: 4.7/5 stars

Document360 Pricing: Free plan for up to 5 team accounts. Advanced features Start at $99/project/month. 

Document360 Overview

Document360, rated #1 Knowledge Base wiki software, is an intuitive WYSIWYG editor that invites knowledge sharing and project collaboration at scale for growing companies. It integrates with most collaboration and communication apps such as Drift, Slack, Intercom and Microsoft Teams. It also offers advanced analytics to see the most valued information. With Document360, you can create a public or private wiki to control content access down to the granular level, give editing rights, allow writing access and review project access. You can also view document version history and roll back to previous versions if the changes need correction.

7. Slite

wiki software

G2 rating: 4.7/5 stars

Capterra Rating: 4.7/5 stars

Slite Pricing: Free with 50 docs; Standard plan $6.67/month/active user; Premium $12.50/month/active user.

Site Overview

Slite's innovative approach to knowledge sharing and collaborative workspaces helps teams create informative and engaging wikis for end-users. Its key features include a powerful search, Web text editor, user management, channels and more. It was first designed for remote teams but has since been integrated into on-site work. Multiple, unlimited people can edit a document simultaneously in real-time with quotes, graphics, charts and more. Teams can also easily organize and store information and refer to it anytime. The many built-in templates in Slite allow anyone — technical or not — to get started easily. A good morning or shift start "Catch-up" screen highlights the latest changes in the Slite platform and shares wiki content that might be relevant to each team member's role. Slite integrates with popular tools like Google Docs, Teams, Slack and Trello.

8. Slab

G2 rating: 4.8/5 stars

Capterra Rating: 4.6/5 stars

Slab Pricing: Free for up to 10 users; Startup: $6.67/month/user; Business: $12.50/month/user

Slab Overview

Slab is a modern, intuitive knowledge hub wiki software that makes company document creation and sharing a breeze. It's a tool for the modern workspace for remote and on-site work, ideal for teams that want feature-rich wiki software with an easy setup. Slab features a modern editor, fast and predictive search, data analytics and dozens of integrations like G-Suite, Slack, GitHub, Trello, Zendesk, monday.com and more. The software allows real-time document collaboration and editing to reduce the risk of version conflicts. It also has dozens of document templates for multiple content types and purposes.

9. Tettra 

G2 rating: 4.5/5 stars

Capterra Rating: 4.1/5 stars

Tettra Pricing: Free for up to 10 users; Advanced features start at $8.33/user/month; Enterprise: custom pricing.

Tettra Overview

Tettra is an enterprise wiki software that gives teams advanced knowledge sharing and management capabilities. Tettra wiki solution is simple and ideal for teams with little or no technical wiki platforms' knowledge. It has an intuitive setup, maintenance and use and integrates with many tools like Slack, GSuite, Zapier, GitHub, Wistia, Teams, Trello and more. Teams across your entire organization can organize knowledge in their preferred manner. Team members in Tettra can submit questions on the go, allowing experts to respond in their own time. Tettra alerts you when content, wkis, and pages are unowned, stable, or need a refresh, enabling you to stay on top of your documentation and eliminate unnecessary pages and identify knowledge gaps.

10. ProProfs Knowledge Base

G2 rating: 4.6/5 stars

Capterra Rating: 4.6/5 stars

ProProfs Knowledge Base Pricing: 15-Day Free Trial access to all its premium features; Advanced plan Starting From $30/month for small companies

ProProfs Knowledge Base Overview

ProProfs Knowledge Base wiki software allows teams of all sizes to create and collaborate in user-friendly wikis for internal and external or customer-facing consumption. It's the best wiki software to boost internal knowledge management without requiring specialized training or coding skills. The advanced ProProfs features allow teams to collaborate on content easily and publish wikis on the web. ProProfs is also highly customizable across the board, allowing teams to tweak its interface to suit their needs and customize wiki structures and appearances. ProProfs' insightful reports can help track article performance, broken links, failed searches and more. The tool integrates with powerful tools like Slack, Zendesk, Google Analytics and others.

11. MediaWiki

wiki software

G2 rating: 4.5/5 stars

Capterra Rating: 4.5/5 stars

MediaWiki Pricing: Free, open source

MediaWiki Overview

MediaWiki is the most popular and trusted open source, free wiki software in the wiki space for knowledge management,  collaboration and document sharing. It's a self-hosted platform applicable both as a private and public wiki and ideal for anyone managing large amounts of content, it is accessible by many people. This is why MediaWiki powers some of the largest wikis in the world, including Wikipedia, companies, students and hobbyists. But using MediaWiki requires technical knowledge to get up and to run, customize and use. MediaWiki also connects with 1,500+ extensions to enhance the creator and user experience.

12. Zoho Wiki

wiki software

G2 rating: 4.2/5 stars

Capterra Rating: Not Rated

Zoho Pricing: Free for up to 3 users, advanced features starting from $2.70/user/month

Zoho Overview

Zoho Wiki is a part of the Zoho Office Suite and an online portal for businesses and group collaboration, knowledge sharing and content management. As part of the Zoho Suite, Zoho Wiki gives teams a collaborative workspace to create and share wiki-style knowledge content with various multimedia. Integrations with common apps like Google Maps, Twitter, and Google Translate let teams go above and beyond, injecting relevant and helpful resources into their wiki content. Zoho wiki also automatically notifies team members when content changes or requires attention. Its secure permission options and authorization helps keep knowledge content secure in storage and collaboration.

13. Wiki.js

G2 rating: 4.2/5 stars

Capterra Rating: Not Rated

Wiki.js Pricing: Free, Open Source

Wiki.js Overview

Wiki.js is a new wiki software hailed as the "most extensible and powerful" open-source, free wiki tool powered by Node.js for high functionality and performance. It's the closest rival to MediaWiki and particularly popular among developers, with multi-device support capabilities, real-time authentication and sync. Wiki.js saves content directly as Markdown files repository and syncs with remote Git. It's also fully customizable, boasting an elegant modern interface, strict access document control, HTML/CSS support and numerous advanced internal and external documentation features. 

14. DokuWiki

wiki software

G2 rating: 3.9/5 stars

Capterra Rating: 4.0/5 Stars

DokuWiki Pricing: Free, Open Source

DokuWiki Overview

DokuWiki is a simple, open source, self-hosted wiki software with no need for a database and built-in document access and authentication controls. See it as a simpler version of MediaWiki, but ideal for smaller wikis and wiki pages. While it's not as elegant as wiki.js, DokuWiki values function over form. It has a vibrant community of contributors because most users love the clean and readable syntax.

Conclusion: Choosing the right wiki software 

Documentation and knowledge management is an important aspects of encouraging team productivity, project efficiency and collaboration. Only wiki software platforms support this efficiency.

But, there's no "one-size-fits-all" wiki software. 

So, depending on the type of wiki collaboration you want to build, some solutions may fit your needs better than others. 

The wiki software tools covered in this comparison guide should make your evaluation process a little easier.

Want to give Scribe a try? Improve your wiki shares and strengthen your teams. Sign up in Scrie for free today!