21 Best Knowledge-Sharing Tools To Boost Information Flow [2023]

Are you grappling with information bottlenecks that disrupt the flow and ‎effectiveness of your remote or hybrid team?

You're not alone. Inefficient knowledge sharing is a silent profit-killer, costing a 1,000-employee business up to $2.7M annually.

While generic tools may keep the wheels turning, they often fail to ensure a seamless exchange of valuable resources and information.

That’s precisely why you’re here.

This guide will introduce you to 21 handpicked knowledge-sharing tools designed to tear down those bottlenecks.

Get ready to supercharge your team's productivity, improve information flow and reclaim that lost revenue.

What is knowledge sharing?

Knowledge sharing is how we exchange information, insights or skills in an organization.

It can come in many forms depending on your company's needs, like:

• Formal Training: Structured programs, workshops, or courses designed to transfer specific knowledge and skills from one person or group to others.
• Documentation: Creating and maintaining process documents, guides, and training manuals that capture and organize knowledge for easy access by others.
• Collaborative Platforms: Online platforms, knowledge bases or collaborative tools that facilitate the sharing of information and resources among individuals or teams.

Knowledge-sharing tools help us manage and organize the different types of knowledge so we can easily upskill our teams.

Top knowledge-sharing tools in 2023

As you look to expand or refine your knowledge-sharing toolkit, it's crucial to know which tools are at the top of their game.

The following list is not just a collection of popular names; these are platforms that excel in specific functionalities essential for effective information flow in today's digital workplace. From robust documentation capabilities to real-time communication features, each tool brings something valuable to the table.

1. Scribe
2. Threads
3. Nuclino
4. Range
5. ClickUp
6. Loom
7. Lucidchart
8. Notion
9. Mural
10. Guru
11. Coda
12. Miro
13. Bloomfire
14. Bit.ai
15. Confluence
16. SharePoint
17. Helpjuice
18. GitBook
19. Tettra
20. Document360
21. Slite

Stay tuned as we delve into what makes each tool a standout.

1.‎ Scribe: Best knowledge-sharing tool for process documentation

‎Starting off our list is a tool that's nothing short of revolutionary when it comes to digital process documentation and sharing: Scribe.

Scribe is an AI-powered tool that documents your processes for you. In seconds, you can turn any workflow into a visual step-by-step guide — complete with text, links and annotated screenshots.

Scribe cuts your process documentation and knowledge-sharing time in half, helping you build SOPs and how-to guides in seconds.

Key capabilities of Scribe for knowledge sharing include:

• Blazing-fast documentation: Convert any digital process into a visual step-by-step guide almost instantly whether you are on a browser, mobile or desktop screen.
• AI-enhanced efficiency: Leveraging the power of large language models like GPT-4, Scribe is AI-smart. You can add relevant titles, descriptions and additional context automatically.
• Sensitive data redaction: Easily blur out sensitive info in screenshots. Share guides confidently, knowing you're also compliant.
• Custom branding: Your guides shouldn't just be functional; they should be a reflection of your brand. With Scribe's custom branding options, your documents will look as professional as they are useful.
• Flexible sharing options: Whether it's an email link, an embedded guide in your company wiki, or a downloadable PDF, Scribe lets you share information in the format that fits your team best.
• Create multi-resource guides: With Scribe Pages, you can create multi-resource documents by integrating text, hyperlinks, multiple Scribes, YouTube videos and more.

Ratings:

• G2 rating: 4.8/5 (63 ratings)
• Capterra rating: 4.9/5 (9 ratings)

Promising user review: "I love that I'm able to create training materials so quickly and easily. All I have to do is turn on the extension, and then I can just click through a few steps and create an amazing training resource for my time.”

Pricing:

• A lucrative free plan to record and share digital processes.
• Paid subscription plans start from $23/seat/month when billed annually.

‎2.‎‎ Threads

‎Threads is a digital forum for focused discussions that replaces recurring meetings and helps teams keep all communication about a project in one place. One-off answers don’t get lost in Slack or email; the best knowledge is accessible to the entire team to help facilitate decision-making.

The platform integrates with Slack, Jira, Basecamp and more for easy file sharing to keep all conversations on the topic connected.

Ratings:

• G2 rating: 4.1/5 (10 ratings)
• Capterra rating: 4.6/5 (8 ratings)

Pricing:

• 14-day free trial plan available.
• Paid subscription plans start from $8/user/month when billed annually.

3. Nuclino

‎Nuclino offers a straightforward interface for knowledge sharing and document collaboration. It's geared to be user-friendly and suitable for non-technical users to set up and operate.

The platform can serve as a centralized workspace for a variety of team needs, including process documentation and meeting minutes. Its features are focused on essential functionalities without extra bells and whistles, making it a good choice for teams who want to organize their knowledge, docs and projects in one place.

Ratings:

• G2 rating: 4.7/5 (21 ratings)
• Capterra rating: 4.8/5 (71 ratings)

Pricing:

• A freemium plan is available.
• Paid subscription plans start from $5/user/month when billed annually.

4.‎ Range

Range streamlines daily check-ins for remote or dispersed teams, replacing the need for live standup meetings. This platform lets team members share status updates, attach files from various sources like Figma and Google Drive and even express their moods through colors and emojis. It serves the dual purpose of keeping managers informed and enhancing team culture.

The software focuses on asynchronous communication, making it easier for teams with different time zones or schedules to stay aligned. It also offers functionalities for meeting management and goal tracking.

Ratings:

• G2 rating: 4.6/5 (74 ratings)
• Capterra rating: 4.7/5 (32 ratings)

Pricing:

• A freemium plan is available for up to 12 users.
• Paid subscription plans start from $8/user/month.

5.‎ ClickUp

ClickUp functions as a versatile project management tool that also simplifies the way teams create, manage and share knowledge. Besides traditional task management, it provides a unified workspace to store documents, chat and set goals.

With over 1,000 integrations, including Slack and Google Drive, ClickUp syncs well with your existing tech stack. It allows for controlled external collaboration through dedicated spaces, making sharing key insights easier with clients, partners and stakeholders. The platform even features an AI assistant to help you create and manage content more effectively.

Ratings:

• G2 rating: 4.7/5 (9002 ratings)
• Capterra rating: 4.6/5 (3856 ratings)

Pricing:

• A freemium plan is available.
• Paid subscription plans start from $7/user/month when billed annually.

6.‎ Loom

Loom lets you record voice and screen to create quick explainer videos. It integrates with Asana, Salesforce and more, allowing for easy sharing within your existing workspaces. The tool is useful for asynchronous communication, sidestepping the challenges of time zones and busy schedules.

Ratings:

• G2 rating: 4.7/5 (1774 ratings)
• Capterra rating: 4.7/5 (392 ratings)

Pricing:

• A freemium plan is available.
• Paid subscription plans start from $12.5/creator/month when billed annually.

7.‎ Lucidchart

Lucidchart serves as a cloud-based diagramming tool that facilitates visual thinking and real-time collaboration. You can use it to create flowcharts, UML diagrams, or even for simple brainstorming. The platform integrates with Google, Microsoft, GitHub and Slack, making it easier to share visual information across various team environments.

Ratings:

• G2 rating: 4.5/5 (4776 ratings for the overall Lucid Visual Collaboration Suite)
• Capterra rating: 4.5/5 (1990 ratings)

Pricing:

• A freemium plan is available.
• Paid subscription plans start from $7.95/user/month.

8.‎ Notion

Notion is a unified workspace that combines notes, databases and wikis. Designed for flexibility, it's a popular tool for both individual and team knowledge management.

Users benefit from real-time editing and a range of templates, which streamline the creation and sharing of information. The platform's AI assistant, search capabilities and cross-platform availability further enhance its utility for knowledge sharing.

Ratings:

• G2 rating: 4.7/5 (4820 ratings)
• Capterra rating: 4.7/5 (1915 ratings)

Pricing:

• A freemium plan is available.
• Paid subscription plans start from $8/user/month when billed annually.

9.‎ Mural

Mural serves as a virtual canvas to foster team collaboration in both real-time and asynchronous settings. It provides a versatile platform for brainstorming sessions, problem-solving and effective information exchange.

Features like drawing tools, sticky notes and chat functions simplify the knowledge-sharing process, while the option to start voice calls within the platform adds an extra layer of engagement.

Ratings:

• G2 rating: 4.6/5 (1355 ratings)
• Capterra rating: 4.5/5 (120 ratings)

Pricing:

• A freemium plan is available.
• Paid subscription plans start from $9.99/user/month when billed annually.

10‎. Guru

Guru functions as a unified hub for enterprise search, wikis and intranets, aiming to cut down on information overload and streamline team collaboration.

It serves as your organization's go-to source for validated knowledge-sharing, featuring real-time updates and integration with popular messaging platforms. The tool offers a browser extension for quick information capture, AI-powered suggestions for efficient data retrieval and dynamic cards that maintain content consistency across the platform. For those interested in monitoring the knowledge flow, Guru also provides analytics to track usage and pinpoint gaps.

Ratings:

• G2 rating: 4.7/5 (1549 ratings)
• Capterra rating: 4.7/5 (162 ratings)

Pricing:

• A freemium plan is available.
• Paid subscription plans start from $10/user/month when billed annually.

11‎. Coda

Coda serves as your all-in-one collaborative workspace, aiming to bring both team members and tools under one roof for effective knowledge management. It offers a centralized hub for everything from strategy to schedules, all organized within nested pages. You can adapt Coda to various needs, including new hire onboarding creating an environment that encourages learning and engagement.

The platform's flexible building blocks allow you to structure your information effectively, making it a go-to for businesses dealing with constant change.

Ratings:

• G2 rating: 4.7/5 (407 ratings)
• Capterra rating: 4.6/5 (88 ratings)

Pricing:

• A freemium plan is available.
• Paid subscription plans start from $10/doc maker/month when billed annually.

12‎. Miro

Miro serves as a unified visual workspace where teams can innovate and manage projects. It simplifies complex processes into easy-to-understand visual formats, like flowcharts and diagrams, to pinpoint inefficiencies and better allocate resources. This is particularly helpful for those involved in product development cycles and planning.

Ratings:

• G2 rating: 4.8/5 (5143 ratings)
• Capterra rating: 4.7/5 (1366 ratings)

Pricing:

• A freemium plan is available.
• Paid subscription plans start from $8/user/month when billed annually.

13‎. Bloomfire

Bloomfire specializes in knowledge engagement, making it easier for teams to share insights across an organization. With its cloud-based setup, employees can upload a variety of content forms — everything from PDFs to videos.

What sets Bloomfire apart is its robust search function, enabled by AI that indexes even spoken words in videos. This ensures that you find what you're looking for when you're looking for it. The platform also offers analytics to spot trends and identify knowledge gaps, optimizing the overall user experience.

Ratings:

• G2 rating: 4.6/5 (475 ratings)
• Capterra rating: 4.4/5 (247 ratings)

Pricing:

• 30-day free trial and paid plan information is available on request.

14‎. Bit.ai

Bit.ai is a document collaboration tool that offers real-time editing and commenting. The platform includes features for advanced document design and search functionality.

Users can make comments inline and mention team members. It supports embedding various content types, such as videos and charts. The tool maintains a version history for each document and provides user interaction analytics.

Ratings:

• G2 rating: 4/5 (21 ratings)
• Capterra rating: 5/5 (8 ratings)

Pricing:

• A freemium plan is available.
• Paid subscription plans start from $8/user/month when billed annually.

15‎. Confluence

Confluence acts as a centralized workspace for team documentation and project collaboration. It integrates seamlessly with Jira and allows for a variety of content types, including text, images and code, in its documentation.

The platform offers templates to standardize knowledge management across teams quickly.

Ratings:

• G2 rating: 4.1/5 (3682 ratings)
• Capterra rating: 4.5/5 (3139 ratings)

Pricing:

• A freemium plan is available.
• Paid subscription plans start from $6.05/user/month.

16‎. SharePoint

SharePoint is Microsoft's solution for team sites, file sharing and organizational communication. It provides customizable workspaces for departments or project teams and integrates easily with other Microsoft applications. Beyond file sharing, SharePoint is also equipped for internal communication with features like intranet portals and targeted news feeds.

The platform offers advanced search capabilities to locate information quickly and connects with Microsoft Viva Engage to accelerate knowledge dissemination across your organization.

Ratings:

• G2 rating: 4/5 (8336 ratings)
• Capterra rating: 4.3/5 (5052 ratings)

Pricing:

• 30-day free trial available as part of the Microsoft 365 productivity suite.
• Paid subscription plans start from $5/user/month when billed annually.

17‎. Helpjuice

Helpjuice offers a specialized knowledge base software tailored to scale your customer support and facilitate team collaboration. Distinguishing itself with custom themes and in-depth analytics, Helpjuice provides what users are searching for and actionable insights into which articles need improvement. The platform also supports multiple languages, broadening its utility for a diverse, global user base.

Ratings:

• G2 rating: 4.5/5 (29 ratings)
• Capterra rating: 4.7/5 (92 ratings)

Pricing:

• 14-day free trial plan available.
• Paid subscription plans start from $120/month for up to 4 users.

18‎. GitBook

GitBook serves as a comprehensive knowledge management hub particularly geared towards technical teams. With features like docs-as-code support and an intuitive editor, GitBook offers a centralized platform for all your documentation needs, including API references and code guidelines.

It streamlines the process of documentation by allowing imports from various platforms like GitHub, Confluence and Google Docs.

Additionally, the tool promotes asynchronous collaboration among both technical and non-technical stakeholders, complete with versioning support similar to traditional Git workflows, without the complexity.

Ratings:

• G2 rating: 4.7/5 (134 ratings)
• Capterra rating: 4.5/5 (16 ratings)

Pricing:

• A freemium plan is available.
• Paid subscription plans start from $6.7/user/month when billed annually.

19‎. Tettra

Tettra is an AI-powered knowledge management system that organizes and streamlines company information into an easily accessible knowledge base. With its seamless integration into Slack and MS Teams, it offers real-time query resolution through an AI bot, automating the process of knowledge upkeep. Subject matter experts can endorse the accuracy of pages and teams are notified of any updates, ensuring everyone stays on the same page - literally and figuratively.

Ratings:

• G2 rating: 4.6/5 (89 ratings)
• Capterra rating: 4.1/5 (9 ratings)

Pricing:

• 30-day free trial plan available.
• Paid subscription plans start from $4/user/month when billed annually.

20‎. Document360

Document360 is a knowledge base platform that supports both internal and external documentation. It offers features for creating a variety of content types, such as how-to guides, system documents and FAQs. The platform also includes options for integration with external systems like chat services and analytics tools.

Ratings:

• G2 rating: 4.7/5 (372 ratings)
• Capterra rating: 4.7/5 (190 ratings)

Pricing:

• 14-day free trial plan available.
• Paid subscription plans start from $149/project/month when billed annually.

21‎. Slite

Slite serves as an all-in-one knowledge base that streamlines the process of documenting and accessing company information. It's equipped with an AI assistant for quick, reliable answers and is versatile enough to handle a range of documentation needs, from onboarding materials to meeting notes. Slite offers AI-driven insights to help you keep documents up-to-date and integrates well with Slack for seamless information retrieval.

Ratings:

• G2 rating: 4.7/5 (198 ratings)
• Capterra rating: 4.7/5 (40 ratings)

Pricing:

• A freemium plan is available.
• Paid subscription plans start from $8/user/month when billed annually.

Tear down information bottlenecks with knowledge-sharing software

To sum it up, knowledge-sharing tools are no longer a luxury; they're a necessity for any organization aiming to streamline information flow and boost productivity. We've introduced you to 21 top-tier tools, each offering helpful functionalities that can facilitate tearing down the dreaded information bottlenecks affecting your team's effectiveness.

If you're struggling to decide where to start, consider Scribe. It excels in digital process documentation and makes sharing a breeze.

With a few clicks, you can capture any digital screen process, redact sensitive info, auto-generate text with AI and much more.

Generate knowledge-sharing documents in seconds — for free!