Introduction
With the rising demand for fast and easy customer support, FAQ software tools are becoming more and more popular among businesses.
Customers want higher quality support and are no longer willing to wait long periods of time for a response.
Companies that focus on their customers are 60 percent more profitable than those that don't, which makes providing excellent customer service a top priority.
It can mean anything from providing stellar FAQ software to help customers find answers to their questions, to going above and beyond in customer service.
With so many FAQ software options available, it can be hard to decide which one’s the best fit for your business.
We’ve compiled a list of the best FAQ software available and their key features to help. To start with, let's go through some common questions businesses have about FAQ software.
Best FAQ software of 2022
- Scribe
- ZenDesk
- ProProfs
- SupportBee
- ZohoDesk
- HelpCrunch
- Document360
- Helpjuice
- Flowlu
- Knowmax
What is FAQ software?
FAQ software is a type of customer support software that helps businesses manage their frequently asked questions (FAQs).
It can be used to create a knowledge base of answers to common customer questions, which customer service representatives or self-service customers can access at any time.
FAQ software may also include features such as recording processes, live chat, ticketing and call center integration.
What is an FAQ?
FAQ stands for frequently asked questions. FAQs are a type of online document that lists answers to common questions about a product, service or topic.
FAQs are typically organized into sections by topic, and they often include links to related resources.
FAQs can be found in these locations:
- On a company’s website.
- In a dedicated FAQ software application.
- In a knowledge base.
- In a customer support portal.
- In a description area.
Crucial features of FAQ software
A proper FAQ software should have certain essential features for any business. These features include:
- Editing freedom: Your FAQ software should allow you to customize the look and feel of your FAQs to match your brand, including the ability to change fonts, colors and logos.
- Good integrations: The software should integrate with other customer support software, such as live chat and ticketing systems.
- Mobile friendliness: Almost 60 percent of website traffic comes from mobile devices, so if possible or necessary, the software should be mobile-friendly.
- Reporting features: The software should provide reporting features that help businesses track FAQ performance.
Why you need FAQ software
There are many reasons to take advantage of FAQ software. Here are some of the most important benefits:
- Reduce the number of incoming calls: If customers can find answers on your FAQ page, they’re less likely to call customer service. All that extra time will increase your customer service reps' productivity.
- Provide answers to common questions: FAQs can provide quick answers to common questions that customers have, boosting customer satisfaction.
- Become an authority in your field: You can present yourself as an authority by having an FAQ page. This is because you’ll easily be able to provide detailed answers to common questions.
Additionally, an FAQ page can boost the SEO efforts of your site, when you do internal linking to other website pages from the FAQ page.
Top FAQ software of 2022
1. Scribe
G2 rating: 5/5
Capterra Rating: 5/5
Scribe Pricing: Free basic plan
Scribe Overview
Scribe is one of the best FAQ tools thanks to its ability to quickly and easily construct FAQ responses. You can use Scribe to document processes by auto-generating step-by-step procedures. It’s a major time saver — you’ll never need to capture screenshots or write down instructions manually.
The software captures steps demonstrating how to use a product or troubleshoot an issue, converting your process into clear step-by-step instructions.
You can create different process-related FAQs, including:
- Installation/setup of a product.
- Subscription cancellation.
- Policy on refunds and returns.
Here’s one example of a step-by-step process created by Scribe.
On top of that, Scribe recently launched a new feature called Pages, which allows you to elevate your FAQ page by embedding links, videos and images.
Scribe comes with a free basic plan, where you can create, edit and share unlimited guides.
{{banner-customerdocs="/banner-ads"}}
2. ZenDesk
G2 rating: 4.3 out of 5 stars
Capterra Rating: 4.4 out of 5 stars
ZenDesk Pricing: 30-Day free trial available, after that prices start at $59/month.
ZenDesk Overview
Known as a customer service software, Zendesk also has great features for creating FAQ pages. With Zendesk, businesses can create a knowledge base and use it to provide answers to common questions.
It comes with a wide range of features that make it easy to create and manage FAQs, including a collection of templates, formatting tools, and robust customization settings.
By tracking the articles your customers visit and comment on, Zendesk helps you create FAQ pages that address their concerns.
3. ProProfs
G2 rating: 4,6 out of 5 stars
Capterra Rating: 4,6 out of 5 stars
ProProfs Knowledge Base Pricing: Comes with a 15-day free trial, and after that prices start from $40 per month.
ProProfs Overview
ProProfs is a customer service software, that offers multiple different customer service-related apps and they have a great FAQ app called ProProfs Knowledge Base. With it, businesses can create an FAQ page and a knowledge base to provide answers to common questions.
It comes with code-free customization, and a user-friendly interface, allowing you to edit and write FAQ pages with no previous experience.
You can choose from a variety of ready-to-use templates, and their customization system is good for changing the look and feel of FAQs.
You can also integrate ProProfs with its sibling tools, such as ProProfs chat, and Help Desk.
4. SupportBee
G2 rating: 4.2 out of 5 stars
Capterra Rating: 4.3 out of 5 stars
SupportBee Pricing: Comes with a 14-day free trial and after that, the prices start from $15 per month.
SupportBee Overview
SupportBee is a complete ticketing system that allows companies to create comprehensive FAQ pages with their knowledge base software. With its rich text editor, fast search, and multiple site feature, support teams can quickly create new articles and organize them into categories.
On top of having a great knowledge base software, SupportBee offers shared inbox and customer portal tools. This gives companies the ability to manage all of their customer interactions in one place.
5. ZohoDesk
G2 rating: 4.4 out of 5 stars
Capterra Rating: 4.5 out of 5 stars
Zoho Desk Pricing: Free basic plan
Zoho Desk Overview
Zoho Desk is a part of the Zoho suite of products and offers complete customer service software in the form of a help desk, knowledge base, online forms, and much more. With it, you can create fully customized FAQs, that match your branding.
Additionally, Zoho Desk allows you to integrate communities and forums into your FAQ page so customers can discuss challenges with fellow users and get solutions.
Also noteworthy is the Zoho Desk A.I-powered assistant, which allows customers to get answers instantly and save them time from browsing FAQ pages.
6. HelpCrunch
G2 rating: 4.7 out of 5 stars
Capterra Rating: 4.8 out of 5 stars
HelpCrunch Pricing: Comes with a 14-day free trial and after that, the prices go up from $15 per month.
HelpCrunch Overview
HelpCrunch is a one-stop communication platform that allows companies to streamline customer interactions and create FAQ pages.
Their robust toolkit allows you to create an SEO-friendly and in-depth help center, complete with a searchable knowledge base, live chat support, and more. You can easily play around with any text, add images, create anchor menus, highlight important text pieces, and more. ‘
Additionally, HelpCrunch allows you to create an FAQ chatbot, which can help you automate customer support and resolve common issues without the need for human intervention.
7. Document360
G2 rating: 4.7 out of 5 stars
Capterra Rating: 4.7 out of 5 stars
Document360 Pricing: Free basic plan
Document360 Overview
Document360 is a complete knowledge management software that helps companies create simplified knowledge base sites.
It can be used to create FAQ portals that help customers find answers to questions they may have while using a product. It comes equipped with great branding & customization tools that allow you to create a fully branded knowledge base that matches your website.
It offers a markdown editor for text and code-heavy documents, a search engine for finding articles quickly, and version control to switch between different versions.
In terms of security features, Document360 allows you to make your knowledge base public (access with internet) or private (require login). You can also password-protect specific articles, add an IP address filter, and set article expiration dates.
8. Helpjuice
G2 rating: 4.2 out of 5 stars
Capterra Rating: 4.7 out of 5 stars
Helpjuice Pricing: Comes with a 14-day free trial and after that, the prices start from $120 per month.
Helpjuice Overview
An easy-to-use knowledge management software, Helpjuice is designed to scale your customer support, and collaborate better with your team. By using their software, companies can create FAQ pages that help customers find answers to their questions quickly.
The most notable features are a Google-like search bar, easy-to-use interface, advanced analytics, and multi-language support feature. The software comes with multiple ready-to-use templates, and on top of that, full customization freedom to make the FAQ look like it belongs on your site.
9. Flowlu
G2 rating: 4.7 out of 5 stars
Capterra Rating: 4.8 out of 5 stars
Flowlu Pricing: Comes with a free basic plan.
Flowlu Overview
Flowlu is a cloud-based business management software that helps small businesses and teams to collaborate better and get work done faster. The software comes with a built-in help desk and knowledge base tool that you can use to create FAQ pages for your customers.
Its easy-to-use editor tool makes it easy to add questions and answers. You can also add images and videos to your FAQ page to make it even more engaging. They also have a built-in access management system so you can control who can see and edit your FAQ page.
10. Knowmax
.png)
G2 Rating: 4.8 out of 5 stars
Capterra Rating: 4.8 out of 5 stars
Knowmax Pricing: Per module
Knowmax Overview:
Knowmax is a full-suite knowledge management platform built by CX experts for contact centers of any industry. This single-sign-on access platform is an entirely DIY and no-code platform that does not require coding expertise. The platform can be used to create, curate, disseminate and update organizational knowledge for internal and external purposes.
The knowledge management platform’s function is the provide the right information at the correct time to all users through a single source of truth.
Choosing the right FAQ software for your customers
Customers are expecting more and more from companies — and we know you want to deliver! The HubSpot study found that 90 percent of customers thought it was very important to be responded immediately to their concerns - and 60 percent believed that 10 minutes or less was considered immediate.
FAQ software is an excellent way to meet these demands by providing a self-service option for customers. It also helps to reduce the load on your customer support team.
With the help of these tools, you can make it so much easier for your customers to find answers to their questions — and go from liking to loving your service.
Don't be afraid to experiment with different tools to see which one works best for you and your team. Test out the free trials of each tool to see which one offers the features and functionality that you need.
.jpg)