Customer Success

Top 8 MSP tools of 2023 You Must Know About

Looking for the best MSP tools to streamline your IT operations? Look no further than our comprehensive guide. From powerful automation to cutting edge security solutions, we've got you covered.


In today’s competitive business world, staying ahead of the competition requires wise decisions backed by solid “data” – the most crucial factor businesses can’t afford to ignore regarding customer insights and revenue projections.

But, controlling and protecting this valuable asset can be difficult given the ever-growing amount of data collected daily. Manual procedures are still used by some firms, which might result in waste and blunders that could be expensive. 

While trying to access crucial information, employees may have to spend hours navigating challenging software or digging through piles of papers. This is where MSPs (Managed Service Providers) come into play.

In this article, we’ll explore what MSP tools are, their types, features and the best eight options available.

What are MSP tools?

Managed Service Providers (MSPs) provide IT support and services to other businesses. MSPs employ various tools to automate, administer, and keep an eye on the IT systems of their clients. and ensure that their systems function properly. 

MSP technologies provide developers with various benefits, such as:

  • By automating repetitive IT management tasks, these tools allow developers to focus on their core tasks and best practices. MSP technologies, for instance, can automate system backups, security patches, and software updates, saving developers hours from having to perform these operations manually.
  • MSP tools offer developers insightful information about the functionality and health of their systems. MSP technologies evaluate system performance, spot anomalies before they become problems, and provide data-driven insights into system performance using data-driven monitoring and analytics.
  • MSP products improve system security by offering cutting-edge threat detection and mitigation technologies. Malware, viruses, and ransomware are just a few examples of potential cyber threats that MSP solutions can identify and stop, ensuring that systems are secure and shielded from security lapses.

Top 8 MSP Tools of 2023

IT Documentation MSP Tool

1. Scribe

Professional Services Automation (PAS) MSP Tool

2. Atera

Remote Management & Monitoring (RMM) MSP Tool

3. IT Glue

‎4.‎ NinjaOne

Collaborative Project Management MSP Tool

5. EverNote

6. OneNote

Backup Management MSP Tool

7. MSP360

Security Software for MSPs

8. N-able

IT Documentation

1.‎ Scribe

MSP Tool Scribe Homepage

‎G2 rating: 4.9 out of 5 stars
Capterra Rating: 5 out of 5 stars
Scribe Pricing: Starting from $29.00 /month (free trial available)
Scribe Overview: 

Scribe – A powerful tool specially designed for documenting workflows, is available as a Chrome and Firefox add-on and a standalone desktop tool that records your screen and creates step-by-step manuals for you.

Using Scribe Pages, you can embed Scribes inside more comprehensive process documents, including videos, photographs, and more.

You can quickly create in-depth documentation for your projects without facing the hassle of taking screenshots, thanks to Scribe's ability to record your mouse movements and keyboard inputs while you work. Click the extension to begin your procedure, and Scribe will handle the rest.

The features of Scribe include: 

  • Lightning-fast document processing.
  • Web-based browser capture for Chrome or Firefox.
  • Infinite manuals.
  • Simple embedding into any application with one-click sharing.
  • Pages for process documents and training manuals with Scribes, text, videos, and more.

Moreover, Scribe's Pro edition features include the following:

  • Desktop recording.
  • Editable screenshots.
  • Screenshot redaction and Smart Blur.

Professional Services Automation (PAS)

2.‎ Atera

MSP Tool Atera Homepage

‎G2 rating: 4.8 out of 5 stars
Capterra rating: 4.6 out of 5 stars
Atera Pricing:
Pro — $79 per technician per month
Growth — $119 per technician per month
Power — $149 per technician per month
Atera Overview:

For MSPs and IT professionals, Atera is a comprehensive and adaptable piece of software that offers a number of functions like RMM, remote access, PSA, billing, and reporting. Atera improves customer service and optimizes operations with its all-in-one PSA solution.

Atera offers the following features:

  • Manage contacts, contracts, and SLAs with an integrated CRM.
  • Support for help desks and ticketing.
  • single knowledge repository for IT teams.
  • Diverse hourly rates, flexible contract tools for third-party products, and more.
  • Automatic timekeeping and monthly billing.
  • Accounting software integration.
  • powerful analytics and reporting capabilities.

Remote Management and Monitoring (RMM)

3.‎ IT Glue

MSP Tool IT Glue Homepage

‎G2 rating: 4.6 out of 5 stars
Capterra rating: 4.6 out of 5 stars
IT Glue Pricing: Starts from $19 per user
IT Glue Overview: 

Due to its capacity to assist MSPs in consolidating and standardizing documentation for various IT assets like processes, applications, devices, and passwords, IT Glue has gained widespread adoption in the MSP market.

IT Glue offers various features, some of which are:

  • Secure password and process management with Vault.
  • Using relationship mapping to connect components of related documentation.
  • Deep Search for swiftly identifying precise data across organizations and within assets.
  • Automatic content expansion and platform integration.
  • Integrating major IT platforms for PSA, RMM, BDR, and other services
  • Connections between documents. 
  • Convenient consumer access setup.
  • network activity alerts to MSPs, such as SSL certificate expiration or firewall breach.

4.‎ NinjaOne

MSP Tool NinjaOne Homepage

‎G2 rating: 4.8 out of 5 stars
Capterra rating: 4.8 out of 5 stars
NinjaOne Pricing: Custom
NinjaOne Overview: 

IT organizations can increase their efficiency and deliver better customer experiences with the help of NinjaOne, an all-in-one solution that offers remote monitoring and management capabilities.

The software is easy to use, effective, and significantly influences the outcomes provided by MSPs. It provides a multi-endpoint management solution that swiftly fixes IT problems and reduces downtime.

NinjaOne provides features such as:

  • Patch management.
  • IT automation.
  • Robust endpoint protection.
  • IT documentation.

Collaborative Project Management

5.‎ EverNote

 MSP Tool Home EverNote Page

‎G2 rating: 4.4 out of 5 stars
Capterra rating: 4.4 out of 5 stars
EverNote Pricing: $12.50 per user per month.
Evernote Overview: 

Evernote is a helpful program for making lists, taking notes, and keeping old files. Its essential features include the following:

  • Compatibility with an infinite variety of users gadgets.
  • Team Spaces for file sharing and collaboration.
  • 20 GB of monthly uploads + an additional 2 GB for each user
  • An option to access and retrieve earlier notes.
  • A centralized administration console that makes managing permissions simple.

Overall, Evernote is a useful and practical tool for keeping track of notes and files, especially for teams who need to exchange information and work together on projects.

6.‎ OneNote

MSP Tool OneNote Homepage

‎G2 rating: 4.5 out of 5 stars
Capterra rating: 4.6 out of 5 stars
OneNote Pricing: $8.25 to $12.50 per user per month for businesses.
OneNote Overview:

OneNote is a document management software created by Microsoft that enables users to create digital notebooks for writing, sketching, scribbling, and clipping content. This makes it simpler to organize and share their ideas across numerous devices.

Some of its features are:

  • Content organization via notebooks, sections and pages.
  • Capability for writing notes or comments with a pen or finger, with the option to highlight critical and to-do notes.
  • The capacity to upload files, watch videos on the web, and record voice notes.
  • OneNote Web Clipper's one-click content-saving feature.
  • Collaboration with coworkers through notebook exchange.

Backup management

7.‎ MSP360

MSP tool MSP360 home pages

‎G2 rating: 4.5 out of 5 stars
Capterra rating: 4.7 out of 5 stars
MSP360 Pricing: Starts from $10 per endpoint 
MSP360 Overview: 

MSP360 is a focused solution that meets the unique needs of managed service providers and functions as a backup management tool for IT departments and MSPs.

Its features include: 

  • Backups of your files.
  • Backups made on a computer.
  • Windows backups.
  • Linux backups.
  • SQL server backups.
  • Backups for Office 365.
  • Backups for Google Workspace.
  • Backups for the macOS platform.
  • Backups from AWS.
  • Local backups.

The software also enables system snapshots, system-level restorations, and recovery testing, all controlled by a centralized system.

Security Software

8.‎ N-able

msp tool n-able home page

‎G2 rating: 4.3 out of 5 stars
Capterra Rating: 4.4 out of 5 stars
N-able Pricing: Starts from $19 per month
N-able Overview: 

N-able is unique in that it can serve managed service providers of many types and scales, such as startup MSPs, expanding MSPs, enterprise service providers, and IT departments.

N-able offers a wide variety of unique features, including: 

  • Client network administration
  • Backups, and
  • Remote monitoring and management

However, N-able really shines when it comes to providing MSPs with all the security features they need. The technology it uses, which is AI-powered, makes endpoint detection and attack response easier.

N-able also offers aid with the following:

  • Credential management
  • Archiving, and 
  • Email threat intelligence

Features of MSP tools

  1. Configuration manager: Using templates in IT documentation systems makes adding and altering settings easier while restricting unauthorized user access, eliminating the need to enter device information manually, and saving time.
  2. Asset management: Understanding the location and state of IT hardware is crucial for MSPs and the businesses they assist. A top-notch IT documentation platform can keep an eye on various gadgets, including server parts, virtualization technologies, wireless and network equipment, and more, offering complete asset management.
  3. Patch Management: Creating software patches to lessen vulnerabilities takes up a sizable portion of an agent's workday, but you can effectively keep track of these requirements with the use of a patch management system linked to your MSP product. Your solution's trustworthy patch management system enables you to choose the proper patch and offers helpful information for potential future occurrences.
  4. Automation: As their operations grow, MSPs require automation to handle both new and existing workloads. Agents can focus on important issues by automating repetitive tasks like device monitoring and maintenance tracking, allowing businesses to grow more quickly without compromising the caliber of their offerings.
  5. Secure data backup: Data management is crucial for company continuity. MSPs need a solid IT documentation platform to ensure secure and dependable backups for each customer and their businesses. To guarantee data security, MSPs must take all necessary steps to stop unauthorized individuals from accessing such data.
  6. Knowledge base: The knowledge base is the most important element of any IT documentation system. MSPs need immediate access to all content and files in their ecosystem, including details on the IT configurations of their clients. An easily accessible knowledge base makes system maintenance and problem-solving much easier.
  7. Central dashboard: Employees can access only relevant data using the central dashboard function, such as business apps, contacts, lists, credentials and activities. Users can classify and schedule tasks and information using dates, priorities, and other factors.
  8. Integration: MSPs should be able to integrate and automate various mission-critical applications with the help of IT documentation systems that give various connectivity choices. For example, PSA and RMM interfaces make it easier for providers to access customer service tickets and account information, helping them respond to support requests more quickly.

Types of MSP tools

General tools

General MSP tools include:

  • Backup and Disaster Recovery (BDR) tools: By backing up important data and apps and recovering them in the event of a disaster, these tools assist MSPs in protecting their clients' data.
  • Security tools: These tools enable MSPs to safeguard their clients' systems and data from cybersecurity threats such as viruses, malware, and ransomware.
  • IT documentation tools: These tools assist MSPs in creating and maintaining accurate documentation of the IT infrastructure of their clients, making problem-solving and troubleshooting simpler.

Patch management automation tools

An automated patch management tool helps MSPs keep their systems and equipment up to date. The software ensures that updates are automatically applied to all systems and devices owned by the MSP as soon as updates are made available. 

As a result, the MSP is equipped to defend against the newest online dangers.

Professional services automation (PSA) tools

Tools for managing projects, billing, and other business-related duties are known as professional services automation (PSA) tools. MSPs can automate administrative activities and improve customer services using PSA solutions.

Remote monitoring & management (RMM) tool

These tools enable MSPs to remotely control and monitor their clients' IT infrastructure and networks, allowing them to spot problems earlier and take proactive measures to fix them.

It’s time to get started with the right MSP software!

MSP software can be a valuable resource for companies trying to secure their data and improve their IT processes. MSP software helps businesses save time and money by automating patch management and monitoring procedures. It also offers crucial disaster recovery and backup features.

When choosing an MSP service, organizations must assess their unique demands thoroughly, such as cost, documentation, automation, and remote tracking and management. It's also important to remember that MSP software can be complicated and may need assistance and training to utilize it properly.

Scribe, with its user-friendly interface, first-rate customer support, and extensive documentation options, is the ideal choice for companies trying to get the most out of their MSP software. Sign up for free today and save 20+ hours every month.

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