Best Onboarding Software for New Hires in 2024

By
Erica Hayton
May 20, 2022
9
min read
Updated
January 10, 2024
Photo credit
Teams need to onboard users with a flow that's welcoming, comprehensive and accessible from anywhere. The easiest way to accomplish that is with user onboarding software tools.
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Introduction

User onboarding tools help businesses improve the onboarding experience for their users. These tools often focus on creating a frictionless signup flow, providing in-app onboarding experiences, and sending email onboarding to keep users engaged.

TL;DR: Top 7 user onboarding software in 2024

Here are some top user onboarding tools to consider:

  1. Scribe
  2. Intercom
  3. Appcues
  4. Userpilot
  5. Appster
  6. Userlane
  7. Whatfix

With these user onboarding tools, businesses can create a seamless onboarding experience that helps users quickly understand and engage with their products. This ultimately leads to improved user retention and satisfaction.

What's a user onboarding tool?

What is user onboarding?

User onboarding is the process of introducing a new user to a product or service, helping them understand its value and how to use it effectively. This is typically done through a combination of tutorials, tooltips, and other interactive elements that guide the user through the product's features and capabilities.

User documentation is critical for ensuring that users are able to find value in the product quickly, increasing their likelihood of retention and reducing churn. Effective user onboarding can also help improve product adoption and engagement, leading to increased growth and success for the business. User documentation Chrome extensions, software and tools like the ones in this list can help you automate the creation of your user documents.

Features of a user onboarding tool

User onboarding tools have a range of features that can help improve the user onboarding experience. These features include:

  • Frictionless signup flow: A great user onboarding tool should make it easy for users to sign up and get started. Removing unnecessary fields and streamlining the signup process can help improve the first-run experience and increase activation rates.
  • In-app onboarding: The best user onboarding is contextual and happens directly within the app. The best in-app user onboarding tools allow you to create engaging and interactive onboarding flows without any coding.
  • Email onboarding: Some onboarding can and should happen outside of the app, for example, when a user has not logged in for a while or needs a reminder that their trial is expiring. A good user onboarding tool will include email onboarding capabilities.
  • Interactive guides: A user onboarding tool should allow you to create interactive guides that walk users through the steps to get started. This can help users quickly find value in your product.
  • New feature announcements: A user onboarding tool should make it easy to announce and highlight new features to help users stay up to date with what's new and improve feature adoption.
  • Personalization: A user onboarding tool should allow you to create personalized onboarding experiences that are tailored to each user's needs and preferences. This can help improve engagement and increase retention.
  • Analytics: A user onboarding tool should include analytics capabilities that allow you to track key metrics and understand how users are interacting with your onboarding flows. This can help you optimize your onboarding experiences and improve user outcomes.

Top user onboarding tools

1. Scribe

‎When it comes to creating user love, every second counts. Scribe auto-generates visual, step-by-step guides that help users understand your product, learn about new features and turn into power users.

You can turn even the most complicated process flow into an easy-to-understand user guide — like this example:

‎These guides are easy to follow and can be accessed at any time — either in the platform, or embedded into your favorite tools — making them a valuable resource for users who need a little extra help getting started.

Plus, with Scribe Pages, you can combine Scribes with videos, images and more to create memorable documentation that can onboard, train and engage users again and again.

Here's a Page that helps onboard users to the popular platform, Slack.

View and use this Slack User Guide

Scribe also allows you to highlight important features and walk users through complex processes, ensuring that they get the most out of your product from the very beginning. With Scribe, you can improve user onboarding and increase customer satisfaction.

2. Intercom

Intercom is a customer communication platform that helps businesses build and improve relationships with their customers. With its new product tours feature, businesses can easily create interactive guides to help new customers learn how to use their product and discover new features. This helps to improve the customer onboarding experience, making it easier for customers to get started with the product and find value in it.

Product tours can be built without the need for designers or engineers, and include features such as multi-page guides, click-to-advance, and auto-scroll. By providing a smooth onboarding experience and helping customers discover the full value of the product, businesses can increase retention and build long-lasting customer relationships.

3. Appcues

Appcues is a user onboarding tool that helps businesses onboard new customers quickly and effectively. With its user-friendly platform, businesses can design, deploy, and test captivating onboarding experiences in just minutes. This allows them to get new customers up and running with their product and help them discover its full value, leading to better retention and long-term success.

One of the key benefits of Appcues is its ability to boost activation with tailored onboarding. This means that businesses can create customized onboarding experiences that are tailored to the specific needs and goals of their customers. Additionally, Appcues helps businesses improve conversion by reducing time to value, which means that customers are able to see the value in the product sooner and are more likely to continue using it. Finally, Appcues helps businesses create stickiness with feature adoption, making it easier for customers to learn about and use all of the features of the product. Overall, Appcues is a powerful tool for businesses looking to improve their customer onboarding process and drive greater adoption of their product.

See more Appcues alternatives here.

4. Userpilot

Userpilot is a cloud-based product experience platform that helps businesses onboard users and increase product adoption. One of the key features of Userpilot is its ability to create custom flows, which are tailored onboarding experiences designed to guide users through the product and help them discover its full value. These flows can be triggered by specific user actions or behaviors, making them a highly effective way to engage users and ensure that they are getting the most out of the product.

In addition to custom flows, Userpilot also offers a range of other features designed to help with user onboarding. These include the ability to target specific user personas, customize the user interface (UI), set goals and track progress, and more. All of these features work together to create a seamless and engaging onboarding experience that helps users get up to speed with the product quickly and easily. Whether you are a customer success or product team, Userpilot is a powerful tool for improving the user onboarding process and driving greater adoption of your product.

Learn more about Userpilot alternatives and competitors here.

5. Appster

Appster is a software development firm that focuses on helping its clients be successful across the entire lifecycle of app development. One of the key ways that Appster does this is by de-risking projects and ensuring that they are set up for success on both a technical and commercial level. To achieve this, Appster offers a range of unique solutions, including the Rapid Concept Workshop, which helps clients design product strategy and map out the right technical solutions, and Traction Labs, which helps clients prototype and validate ideas at an early stage.

To ensure the best outcome for its clients, Appster approaches each project as a critical partner rather than a vendor, and works closely with its clients to truly understand their vision and bring it to life. With its deep experience working on the bleeding edge of emerging technologies and launching successful apps, Appster is well-equipped to help its clients with user onboarding, ensuring that their products are easy to use and understand for all users.

6. Userlane

Userlane is a code-free digital adoption platform that helps businesses identify and remove barriers to digital adoption across all applications. By running as an overlay on software applications, Userlane allows businesses to create in-app, interactive content that guides users through processes in real-time and provides them with on-demand assistance, making it easy for anyone to use any software without prior knowledge or specific skills. This helps to drive productivity, simplify business processes, accelerate digital transformation, and speed up software adoption.

With its analytics dashboard, Userlane also provides insights into feature and process adoption, helping businesses make informed decisions based on actual user behavior and needs. Userlane can be integrated with collaboration tools or knowledge bases, making onboarding, training, support, and sharing internal knowledge more effective. By providing every software user with the information they need, Userlane helps businesses enhance the user experience and drive long-term user retention. Whether you are rolling out new software, driving change, or training and supporting users, Userlane is designed to help businesses across all industries guide and support their software users and do it faster.

7. Whatfix

Whatfix is a digital adoption platform that helps businesses remove barriers to productivity and improve user onboarding across all software. With its step-by-step guidance and automated processes, Whatfix provides users with the support they need to get up to speed with new software quickly and easily. By analyzing user behavior and providing tailored guidance, Whatfix helps businesses ensure that their users are able to get the most out of their software and achieve true productivity.

Whether you are looking to improve user onboarding, reduce support queries, or simply provide a better experience for your users, Whatfix is a powerful platform that can help you achieve your goals. Its interactive guides and automated processes make it easy for businesses to onboard new users and ensure that they are able to use the software effectively from the start. By providing guidance and support, Whatfix helps businesses improve user retention and drive greater adoption of their software.

Read about Whatfix Alternatives here.

Conclusion

User onboarding software is a valuable tool for businesses looking to improve the customer experience and drive greater adoption of their product. With features such as interactive guides, custom flows, targeted messaging and analytics, these platforms make it easy for businesses to onboard new users and ensure that they are able to find value in the product quickly and easily.

Whether you are a startup or an enterprise, user onboarding software can help you improve retention, reduce support queries, and drive greater success for your business.

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