User Spotlight: Qwantel Mosley of Qwantel Latay, LLC

"That's the part that I love about my business. I'm able to introduce them to new systems. I'm able to train the teams on them, and Scribe has been a major part of that." — Qwantel Mosley, OBM and Founder of Qwantel Latay, LLC

Qwantel Mosley is an Online Business Manager, owner of her own agency and self-proclaimed process nerd. 🤓

Oh, and did we mention she's OBSESSED with Scribe?

Why? Because Qwantel's job is to make your job easier. She supports business owners and entrepreneurs as they build and scale processes.

Her clients count on her to incorporate systems that help them start, grow and thrive — and she has a blast coming up with unique strategies that streamline even the most complex operations.

If you've ever owned a business, you know that management is a lot like juggling: the more stuff you add, the more will fall.

Qwantel builds systems to keep everything moving, ensuring processes are:

• Organized.
• Socialized.
• Documented.

That's no easy feat with so many teams and operations to consider. So one day she went to Google with a hunch that some nerd out there HAD to have come up with a faster, easier way to build SOPs.

Turns out some nerds did — us! 😉 and it's been a match made in process heaven ever since.

Let's learn a little more about Qwantel.

Qwantel's business, in her own words

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Qwantel Latay, LLC | Allow me to lighten your mental load.

I believe that when you've reached this point in your business, you need to step outside of the chaos of managing it all, so you can see your vision to continue your growth.

I've made it my mission to help visionary CEOs strategically run their business operations and marketing so they can focus on "their thing".

How do I make this happen? By offering Online Business Management, & Marketing Measurement Services.

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My services provide marketing and operations support, along with systems implementation, that gives you the freedom to grow your business (in a way that you love).

You'll be able to pass the baton to  a marketing leader that takes initiative to strategize company growth.

Let's work together so you can scale, serve more people, and achieve the REAL growth you desire. You're already on the brink — I’m just here to let you know "I got it!"  

How Qwantel uses Scribe

Qwantel's business primary supports who she calls the:

• Artists.
• Makers.
• Movers.
• Shakers.

Here's a breakdown of what that means for you.

If you identify with any of these terms — then Qwantel's services might be just what you need. Here's how she supports her clients using Scribe.

SOP development

Qwantel builds, streamlines and documents processes to free her customers from the mental load of running a business while racing toward the bottom line.

She uses Scribe along with video tutorial software to walk teams through their new procedures.

Before Scribe, Qwantel had to document these processes manually. This meant hours of taking screenshots and plugging in text. Now, Scribe does that work for her. All she has to do is:

• Turn on the extension.
• Go through her process.
• Watch Scribe auto-generate a step-by-step guide — complete with text and screenshots.

Once she's made a Scribe, Qwantel personalizes it with quick edits. Most often she likes to:

• Merge steps to easily clean-up and tighten her documentation.
• Redact private information from screenshots.
• Export to other formats, like PDF.

Direct onboarding

When you onboard with Qwantel, you onboard with Scribe.

As soon as Qwantel signs on her clients, she creates an account for them. She builds and shares SOPs within the platform, empowering her clients to build their teams and strengthen their business process documentation.

Her goal is to give her clients the tools they need to succeed on their own.

I don't write my SOPs the traditional way. And so, when I introduce [Scribe] to [my clients], I do onboard them. I create an account for them — so all of my clients have their own accounts — and then they grow their teams and we add the teams to their Scribes."

Tool integration

Qwantel's using Scribe with:

• ClickUp.
• Google Docs.
• Google Sites.

This way she can truly integrate a functional, strategic experience while helping you build your business from the ground up.

And as Qwantel says:

Qwantel's Q&A with Scribe

Watch Qwantel talk all about how she's using Scribe to transform her client's businesses — or read the abridged transcript below!

I would love to hear a little bit about what you do — could you tell us?

Yes! So, I’m an Online Business Manager, and I manage a few accounts for a few businesses, and I absolutely love what I do. I help them with:

• Their operations.
• Their people. 
• Their strategies.
• And also their systems. 

So it sounds like you have a lot of good uses for Scribe. 

Absolutely, I love me some Scribe.

Could you tell us how you even found us? You're one of our first users. I'd love to hear about how you came across Scribe and your first reaction.

Absolutely. So, I typed in — when I was looking for Scribe — like a step-by-step process generator.

Like I always try to find generators. Something easy. I was like, “Some nerd out there probably created this tool.” 

So when I downloaded it and I experienced it I was like “oh my god, this is amazing.”

So, I was so excited to actually find something that was a step-by-step process generator. So it was great.  

You were right. Some nerd did do it — and it was us. 

Haha, exactly.

Since you're working mostly with clients, could you tell us a bit about what problem Scribe solves for you? 

Yes! So for me, it cuts down on a lot of time when it comes to my standard operating procedures that I have to produce for my clients.

So, as an OBM, one of the main things that we have to do is make sure the standard operating procedures are like a part of the business.

It’s fun to have the system set up, but then it's like: how do you translate what takes place inside of that system and also translate how to actually work that system? 

And so when you're working with teams, there's a lot of back and forth between “this is how I do this,” and “this how you're trained on this.” 

And so,  instead of manually having to do screenshots or instead of having to go back and then write all the steps, Scribe cuts down so much time by just saying “Okay I'm not gonna send a Loom video. Because videos can get a little bit outdated and if one part changes, you have to go back and like edit that.

But with the Scribes, you're easily able to record your entire process, delete — you’re able to add, and it's a beautiful feature to just have. 

So, I like having that in addition to video. It saves you so much time on not having to go back and screenshot and manually do your process. It's the manual part for me. So for it to be automated — and I’m all about automation.

It was a win for me, a major win for me.

Do you have tools that you use with Scribe specifically?

Yes. So I use Scribe with ClickUp, which is a project management tool. And I also use Scribe with Google Docs. 

So, I use Scribe with Google docs in addition to Google Sites, because when I build my client's SOPs, I actually build Google Sites for them and I love the fact that Scribes can be embedded. That's like one of my favorite features. 

But yeah, so it can be embedded into the Google Sites as a time saver. So yeah, again, I just create the site and just populate my Scribes. It's great!

So how are you introducing, say your clients, to the Scribe process?

So, it’s a requirement, haha. 

When my clients sign on to me, majority of the people have not heard about Scribe, right? It's still like a new kid on the block for them. 

I'm always introducing them to new systems and they're like, “I know you got something,” right? So, of course I always have something in my back pocket when it comes to system.

Scribe is like… I'll say “there's a better way to do this.”

So, I have actually debunked any myth when it comes to OBMs. A lot of people are probably like “you're breaking all the rules," when it comes to being one. Because Scribe allows for me to honestly break those rules.

I don't write my SOPs the traditional way. And so, when I introduce it to them, I do onboard them. I create an account for them — so all of my clients have their own accounts — and then they grow their teams and we add the teams to their Scribes. 

Because, if I fall off the face of the earth,  they still need to be able to populate and find their Scribes. And so that's why I create an account for them every single time I onboard them. So if I record or do any Scribe, it's inside of their account. 

It really sounds like what you're doing is empowering your clients to support themselves — which is such a cool approach. Not just with using Scribe but to your business in general.

Absolutely. So as as much as I love operating and running (and of course, you want to feel needed as an OBM, right? Like you don't want to lose your job). But at the end of the day, it's their businesses. So you have to set them up in a way where it can efficiently run without you.

That's the purpose of having the type of partnerships that OBMs have with their clients.

So that's the part that I love about my business. I'm able to introduce them to new systems. I'm able to train the teams on them, and Scribe has been a major part of that.

Outside of your clients, have you introduced Scribe to anyone else?

I have introduced Scribe to my parents. I've also introduced it to my uncle who is a teacher. He's actually about to be a Principal. So, i just find it very interesting how we don't even realize in our day-to-day process, like, how much simpler things could be. 

I'm sure if I told my grandmother about it she'd be all over it — probably use it like once or twice.

I told my dad about it, but I didn't tell my mom about it. So I need to tell my mom, because my mom's an accountant of a major firm. So she would love Scribe. I need to tell her about that. Thank you —  thank you for telling me that, Lauren. 

It’s just something that you start using every day, right? It becomes a part of your everyday life. 

And so then I just start preaching the good word to everyone that I know, because it's such an awesome tool and it's so easy to use —  so easy. 

And then, when you find out about it, you’re like, "where have you been my whole life?"

If Scribe was an actual person, you would shake it and just say, “where have you been?” 

You're a little aggressive but it's because you needed to be here. So it's great. It's really good. 

So, what would your life be like without Scribe?

I would spend so many hours writing SOPs.

Scribe made SOPs fun again for me. That's the boring part of business — operations. No one wants to talk about the unsexy part, which is the actual tools and the standard operating procedures that run the business. 

And so, as an OBM, working in this industry, I have to face that every day. So, with Scribe I'm able to say,

“Hey, this can be a game changer. We can make this a lot more efficient. And SOPs don't have to be boring! They can be fun again — and this is how you do it and fast.”

Because a lot of people don't associate SOPs with being fast at all. They're like "uh-uh like that means I'm gonna spend hours and hours documenting something" — and it doesn't have to be that way. 

Do you have a favorite feature or one that you know you couldn't live without?

Definitely their merge feature. Because whether people know it or not — whoever is watching this — Scribe documents everything. So every step that you take, you want to be strategic about it. 

But I definitely love the fact that you can merge steps.That has cut down on a lot of the cleanup process that happens after you do a Scribe.

Also love the exporting features — and that is on the Pro Plan, but it's totally worth it to me to get the Pro Plan, because there's so many different things that you can do as far as redacting, editing the actual images and then also being able to export.

So, you can do HTML, and the exporting setting is amazing because some people don't want to just see it on the Scribe platform. So being able to see it on their platforms that they're familiar with —  having the different exporting features — is super huge. 

So I love that… and Pages the new kid on the block. Obsessed with Pages.

I love all the different changes that are happening with it. And I recently switched over pretty much all of my internal SOPs for myself to Pages, because it's so much easier to have it on this platform.

So amazing! 

If you were to describe Scribe in one word, what would it be?

Supercalifragilisticexpialidocious

You are not the first person that said that in one of these calls! Thank you so much for meeting with me and thank you for letting me know that. 

Supercalifragilisticexpialidocious is the perfect adjective for Scribe. 

It is. It's been such a pleasure. You have an awesome day, and I know I'll be talking to you soon. 

You too!

Learn more about Qwantel's business and how she's transforming her client's businesses at qwantellatay.com